Customer Demand Planning Analyst

2 weeks ago

London, Greater London, United Kingdom The Oval Partnership Full time £55,000

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Customer Demand Planning Analyst / Manager

West Midlands, Scotland, Multiple Locations

Up to £55,000

Nicola Grainger Director E:
T: APPLY NOW BACK TO VACANCIES

Our Client, a large food manufacturer, are looking for a highly skilled & experienced Customer Demand Planning Manager to build accurate forecast models & strong relationships to drive efficiencies & customer service in their business.

SCOPE OF THE JOB

  • To ensure that our organization meets future demand, delivering a customer service level of 99.5% & to continue operating as efficiently and effectively as possible
  • To develop effective forecast models based on customer trends and demand patterns
  • Build strong relationships with our key customers to build trust in us as a lead supplier and be able to influence their decision making around supply chain issues
  • To support management with risk assessments and mitigation activities
  • To propose and implement solutions to improve demand forecast accuracy

JOB ROLE

  • Develop & manage forecast models to build strong/accurate 24 week forward forecast, and use historical data and trends taking account of seasonality & promo's as well.
  • Real time tracking of orders v's forecast
  • Work with planners to identify short term issues and follow through on solutions
  • Develop the capacity models to support the forecast for our supplying sites and the customer.
  • Liaise with commercial and make sure all newness & promos are built into the forecast
  • Work with operations team to identify medium to long term demand constraints
  • Support availability planning, costings and associated ingredients and packaging from the demand forecast
  • Work with planning teams across supplying sites and retail packing and commercial team to address demand exceptions +/-
  • Have daily contact with key customers on all supply chain related issues
  • Work with the customer to build and agree a 24 week forecast with them, continually monitor and update with them
  • Advise customer on their order accuracy and continually work with them to improve upon this
  • Work to secure the service level of 99.5% at all times, defend and communicate where there are issues
  • If issues are own goals flag internally immediately and seek clarification on the resolution
  • Work with customers to manage overs and shorts on a daily basis
  • Work with customer to move excess stock when required to reduce downgrade costs
  • All activity should work towards protecting the business 99.5% service level
  • Build a strong relationship with the customer to manage service & drive continual improvement
  • Review customer issues where they need to drive change in what they are doing e.g high waste on a certain line in a certain store range
  • Work with customer to manage range changes and ensure they happen to our advantage
  • Develop and manage supply kpi's, and communicate weekly – internally and externally. Ensure what the customer is reporting is accurate
  • Work with the site finance team to identify the financial impact of demand changes
  • Track the demand plan versus budget and communicate the changes to the relevant management team
  • Ongoing Project Work
    • Ongoing project work will also be part of the job role to deliver real transformational change throughout the business in key areas.
    • The first project would be best around ensuring retail has a best in class fit for purpose entire planning process from the customer forecast, retail planning process to the primal planning process the complete supply chain
    • Review current planning process in the business internally in retail and between retail and primal & retail and the customer
    • Give an objective overall assessment of the system and then create an action plan on how we could improve the overall process to drive accuracy, speed, communication & reduce costs.

REQUIREMENTS

  • Must be educated to at least A Level or equivalent, with GCSE or equivalent in Maths & English at Grade C or above
  • Proven work experience as a Forward Demand Planner or a similar role
  • Ideally an understanding of meat, this would be a huge advantage in the role.
  • Good computer skills and strong knowledge of Excel
  • Analytical
  • Strong data mining skills (advanced level in excel)
  • Strong individual
  • Ability to forward plan and liaise / manage significant stock levels
  • Previous relevant experience essential
  • Strong communication skills essential
  • Ability to demonstrate good problem solving and decision making skills
  • Good communication skills, both verbal and written
  • Methodical structured approach to work and able to work to tight timescales
  • Fluent in English language is essential
  • Flexible and proactive approach to work load
  • Able to work on own initiative, as part of a team and with other teams
  • The role will require some travel to our supplying sites and on occasion to the customer.

For more information on this exciting role please get in touch or apply with your CV today.

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