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InForm Help Desk Officer

3 months ago

Polegate, United Kingdom BHT Sussex Full time

We are excited to present an opportunity for a skilled Help Desk Officer to join the team at the East Sussex Floating Support Service (ESFSS), a people-led organization dedicated to fostering positive change across Sussex.


Position:
InForm Help Desk Officer

Location:
Polegate/hybrid (2 days home/3 days office)

Salary:
£25,529 per annum

Hours: 37 hours per week (Monday – Friday)

Contract:
Permanent

Closing Date: 4 July 2024


About the Role:

The Help Desk Officer will play a crucial role in providing technical support and ensuring the smooth operation of the InForm system for the ESFSS team. Responsibilities include managing the InForm client database, training users, providing technical support, and analyzing data effectively.


Key Responsibilities:

  • Offer day-to-day technical support for InForm software.
  • Provide training for all InForm software users.
  • Ensure data accuracy and integrity.
  • Create support documentation for users.
  • Conduct data analysis and provide insights.


About You:

Successful candidates should possess excellent communication skills and a commitment to organizational values. Key requirements include experience with cloud-based Client Recording Management Systems, creating reports using Excel, and delivering user training.


In Return:

The organization has received Gold Accreditation from Investors in People and participates in various employee well-being schemes. Benefits for this role include a pension scheme, life assurance, medical cash plan, access to learning platforms, employee assistance helpline, cycle-to-work scheme, holiday allowance, and opportunities for well-being activities.


The organization promotes equality, equity, inclusion, and diversity, making it an equal opportunities employer with a fair recruitment process compliant with the Equality Act 2010.


If you have experience in roles such as IT Help Desk, Support Help Desk, IT Officer, or CRM Support Advisor, this role may be of interest to you.