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Customer Service Advisor

3 months ago

Manchester, United Kingdom MERJE Ltd Full time

Live Chat Advisor

£22,000

Monday-Friday 9am-5:30pm
We have an exciting opportunity for a Customer Service Advisor to join a friendly and professional team. This role will involve you dealing with incoming customer queries via our live chat service.

We are looking for people with excellent communication skillswho can provide a world class customer service experience to both existing and potential customers.

Working in accordance with company procedures and regulatory requirements you will assist customers with new business, existing accounts and renewals via ourlive chat.


Live Chat Advisor duties:

  • Offering excellent sales and service experiences to existing and potential customers via live chat
  • Handling a range of live chats including new and potential customers, customer service enquiries and renewing existing customers
  • Retaining customers who wish to cancel and following the correct procedures for cancellation using the tools provided to you
  • Working with the team and management to ensure set targets are achieved and exceeded through monthly KPI's
  • Adapting to a variety of product brands using knowledge learnt and learning tools provided
  • Keeping up to date with all changes to existing products along with new products that are introduced and made available to you
  • Developing a full and complete understanding of all brands and the FCA requirements with all insurance products through training and development

What we're looking for in a Live Chat Advisor:

  • Excellent customer service skills
  • Experience of working within a team and using their own initiative
  • Excellent written communication skills
  • Must be able to demonstrate successfully meeting targets such as service level agreements
  • Excellent communication skills with the team and upper management
  • Great attention to detail
  • Well organised and the ability to work methodically and multitask
  • Awareness of regulations and compliance requirements within a financial services environment

Live Chat Advisor benefits:

  • 25 days holiday with 1 additional day given for each full year worked (up to a maximum of 28 days)
  • You can buy or sell up to 5 days holiday a year. Plus, an extra day off for your birthday
  • Smart Working policy so you can work at the office and at home
  • A clear career path including quarterly objectives and annual reviews
  • Financial support for Professional Qualifications
  • Loyalty bonus of £1,500 per year payable upon next external investment (expected in circa 5 years)
  • Quarterly staff recognition awards Long service awards 5 years & 10 years
  • Sabbatical of 12 weeks after 10 year anniversary
  • Workplace pension (NEST)
  • Annual social events e.g. Day at the races, Christmas party, Boat party
  • Regular Wellness events in the office
  • Volunteering up to 2 days a year
  • Adoption or fertility assistance
  • Staff discounts on our products
  • Cycle to Work scheme

The successful applicant would be required to undertake a DBS and Credit check before an offer of employment is made.

  • If you would like this job advertisement in an alternative format, please contact MERJE directly._