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Customer Success Partner
3 months ago
- Partner internally with wider account team to identify areas of potential crosssell and upsell opportunities and ensure nonevent renewals
- Build relationships with key stakeholders in the customer's organisation to enable a great customer experience and capture any concerns.
- Keeping in tune with subindustry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities
- Understand BY products and recognise how they can be used to solve problems and create value for your customers
- Conduct periodic business reviews to drive adoption and value with your customers
- Delivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle.
- Act as the internal customer advocate within BY working various crossfunctional teams
- Follow internal processes to improve Customer's Satisfaction, Increase retention, Risk Mitigation.
- Nurture Customer Reference status and drive reference activities
- Coordinate with Sales team to identify and support crosssell/upsell opportunities that will allow customers to unlock further value through BY
- Oversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal organsations as required
- Serve as an important source for information regarding the customer's business needs and provide customer feedback to Product Management, Sales, and Marketing
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers.
Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
