Customer Success Strategist

2 days ago

Bracknell, Bracknell Forest, United Kingdom JAM IT Consultancy Ltd Full time
Customer Success Manager

At JAM IT Consultancy Ltd, we are seeking a highly experienced Customer Success Manager to join our team. As a key member of our customer-facing department, you will be responsible for driving customer satisfaction and growth through strategic account management, customer relationship building, and delivering transformation change projects.

Key Responsibilities:
  • Customer Relationship Management: Act as an ambassador for the customer experience across all customer-facing departments, identifying and proposing customer success criteria and CX and UX opportunities within the bid process.
  • Adoption and Utilisation: Understand customer's usage and adoption of our solutions, identifying opportunities to optimise existing products and solutions, and driving customer satisfaction through ROI discussions and workshops.
  • Driving Improvements: Hold lesson learnt sessions to identify areas for improvement, set targeted action plans, and take personal ownership of customer escalations and painpoints.
  • Research and Insight: Proactively identify key research to maintain knowledge as a CX/industry expert, actively seek insight during customer interactions, and analyse data to identify win/loose customer trends.

The ideal candidate will be a highly experienced senior customer-facing professional with a proven track record of delivering transformation change projects through stakeholder management. If you are a customer-focused individual with a passion for driving growth and satisfaction, we encourage you to apply for this exciting opportunity.

  • Customer Success Strategist

    8 hours ago

    Bracknell, Bracknell Forest, United Kingdom JAM IT Consultancy Ltd Full time

    Customer Success ManagerWe are seeking a highly experienced senior customer-facing professional to join our team at JAM IT Consultancy Ltd as a Customer Success Manager. As a key member of our customer success team, you will be responsible for driving customer satisfaction and identifying opportunities for future growth.Key Responsibilities:Customer...

  • Customer Success Strategist

    10 hours ago

    Bracknell, Bracknell Forest, United Kingdom JAM IT Consultancy Ltd Full time

    Customer Success ManagerWe are seeking a highly experienced senior customer-facing professional to join our team at JAM IT Consultancy Ltd as a Customer Success Manager. As a key member of our customer success team, you will be responsible for driving customer satisfaction and identifying opportunities for future growth.Key Responsibilities:Customer...

  • Customer Success Strategist

    3 days ago

    Bracknell, Bracknell Forest, United Kingdom JAM IT Consultancy Ltd Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to drive customer satisfaction and growth at JAM IT Consultancy Ltd. As a senior customer-facing professional, you will be responsible for accelerating customer successes and identifying opportunities for future growth.Key Responsibilities:Customer Relationship ManagementAct as...

  • Customer Success Strategist

    3 days ago

    Bracknell, Bracknell Forest, United Kingdom JAM IT Consultancy Ltd Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to drive customer satisfaction and growth at JAM IT Consultancy Ltd. As a senior customer-facing professional, you will be responsible for accelerating customer successes and identifying opportunities for future growth.Key Responsibilities:Customer Relationship ManagementAct as...

  • Marketing Strategist

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Reading Industrial Pertemps Full time

    Marketing Role Overview We are seeking a skilled Marketing Strategist to join our team at Reading Industrial Pertemps. As a Shopper Marketing Executive, you will be responsible for developing and executing a Shopper Marketing Execution Plan for the Retail District. Key Responsibilities * Lead the creation, execution, and measurement of a Shopper Marketing...

  • Marketing Strategist

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Reading Industrial Pertemps Full time

    Marketing Role Overview We are seeking a skilled Marketing Strategist to join our team at Reading Industrial Pertemps. As a Shopper Marketing Executive, you will be responsible for developing and executing a Shopper Marketing Execution Plan for the Retail District. Key Responsibilities * Lead the creation, execution, and measurement of a Shopper Marketing...

  • FMCG/Beauty Brand Strategist

    1 month ago

    Bracknell, Bracknell Forest, United Kingdom Headliners Recruitment Full time

    Position OverviewAs a **FMCG/Beauty Brand Strategist**, you will play a pivotal role in shaping the future of two prominent brands within the beauty sector.Are you passionate about creating brands that resonate with consumers? Do you possess a strategic mindset coupled with exceptional storytelling abilities? If so, we invite you to explore this exciting...

  • Customer Success Manager

    10 hours ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at TD SYNNEX UK Limited. As a key member of our sales team, you will be responsible for driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesPlan and execute outbound calls to customers to generate new business...

  • Customer Success Manager

    9 hours ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at TD SYNNEX UK Limited. As a key member of our sales team, you will be responsible for driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesPlan and execute outbound calls to customers to generate new business...

  • Customer Success Manager

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Panasonic Automotive Systems Europe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Panasonic Automotive Systems Europe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    6 days ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Panasonic Automotive Systems Europe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    6 days ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Panasonic Automotive Systems Europe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time

    About TD SYNNEX UK LimitedWe are a leading technology distributor dedicated to empowering our customers and partners to succeed in the ever-evolving technology landscape.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue...

  • Customer Success Manager

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full time

    About TD SYNNEX UK LimitedWe are a leading technology distributor dedicated to empowering our customers and partners to succeed in the ever-evolving technology landscape.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue...

  • Digital Content Strategist

    8 hours ago

    Bracknell, Bracknell Forest, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced Digital Content Strategist to join our team at Berkshire Healthcare NHS Foundation Trust. As a key member of our digital team, you will be responsible for developing and executing our digital content strategy, ensuring that our online presence effectively communicates our values and services to our diverse...

  • Digital Content Strategist

    10 hours ago

    Bracknell, Bracknell Forest, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced Digital Content Strategist to join our team at Berkshire Healthcare NHS Foundation Trust. As a key member of our digital team, you will be responsible for developing and executing our digital content strategy, ensuring that our online presence effectively communicates our values and services to our diverse...

  • Lead Insights Strategist

    1 month ago

    Bracknell, Bracknell Forest, United Kingdom Circana Full time

    Lead Insights Strategist – Consumer Packaged Goods Team Together, let’s achieve remarkable outcomes. At Circana, we thrive on our commitment to ongoing development and knowledge sharing. We actively seek constructive feedback and celebrate both significant and minor achievements in a flexible environment that respects our professional and personal...

  • Customer Success Manager

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleAs a Customer Success Manager at Panasonic Automotive Systems Europe, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServes as the primary point of contact for assigned clients, understanding their unique needs...

  • Customer Success Manager

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Panasonic Automotive Systems Europe Full time

    About the RoleAs a Customer Success Manager at Panasonic Automotive Systems Europe, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesServes as the primary point of contact for assigned clients, understanding their unique needs...