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Helpdesk Administrator

3 months ago

St Ives, Cornwall, United Kingdom Cambridge Maintenance Services Full time

Job Title - Support Desk Administrator

Location St. Ives, Cambridgeshire
Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team.


You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors.

Key Responsibilities

  • Ensuring all client instructions are logged
  • Allocation of jobs to engineers and subcontractors
  • Recording all communication and arrangements on our in house system along with client portals
  • Chasing for updates and paperwork
  • Communication with colleagues/team keeping them informed of client changes/requirements
  • Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
  • Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
  • Recording of daily conference calls with engineers Necessary Skills Essential:
  • Proven ability to accurately follow procedures
  • Flexible and adaptable at any given moment, and able to work to timescales
  • Ability to work under pressure with a can do attitude
  • Organised with effective time management and ability to multitask
  • Work well as part of a team
  • Previous administration experience for at least 1 year

Job Types:
Full-time, Permanent

Pay:
£23,500.00 per year

Benefits:

  • Company pension
  • Free parking
  • Onsite parking
  • Private medical insurance
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Help desk: 1 year (required)
  • Customer service: 1 year (required)

Work Location:
In person

Reference ID:

SDA