Helpdesk Administrator
7 months ago
Company Description
As a Helpdesk Administrator you will provide a customer focused service to the Tenants/House Managers, Area Managers and Surveyors on all property and equipment issues. This role will be working on a hybrid working basis post training but initially will require office based presence during the training weeks. Hours of work will be 9am to 5pm Monday to Friday (36.25 hours a week) with additional hours up for grabs at enhanced rates if required (weekends/evenings).
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Additional Information
**We’re all about rewarding our team’s hard work, that’s why**
You’ll receive a competitive salary, pension contribution as well as:
- ** The chance to further your career across our well-known brands **- as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- ** Discount of 33% for you and 15% for your loved ones on all of our brands** - so you enjoy your favourite food and drink at a discount.
- ** Free employee assistance program** - mental health, well-being, financial, and legal support because you matter
- ** Discount of 50% for you and 25% for your loved ones** at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
- ** Refer a friend - **who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them
- ** Wagestream** - access your wage before payday for when life happens.
- ** Retail discounts** - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more
**Job Description**:
**In your role as a Helpdesk Administrator you will...**
- Deal with all issues efficiently and cost effectively ensuring a high level of customer satisfaction is achieved
- Answer telephone calls from the houses, to ensure maximum first time pick up and effectively question managers to determine service/repair issues, background of problems and necessary response time.
- Supporting colleagues to hit team target of 90% calls answered
- Manage customer expectation, and control business criticality for the business unit
- Effectively manage chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto Pulse system via call notes, to maintain an effective audit trail
**What you’ll bring**
- Customer focused and service quality approach
- Excellent telephone communication skills
- Effective listening and questioning skills
- System skills
- Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines
LI-AC1
-
Helpdesk Administrator
1 week ago
Bury St. Edmunds, United Kingdom Reed Business Support Full time** Helpdesk Administrator** **Bury St Edmunds, Suffolk** **Full time, Permanent** - Do you want to join an award-winning local business? Do you have a passion for delivering excellent customer service?_ My client based in Bury St Edmunds are looking for a helpdesk administrator to join their already established team on a full-time basis, they are ideally...
-
Helpdesk Administrator
7 months ago
Bury St. Edmunds, United Kingdom Greene King Full timeCompany Description As a Helpdesk Administrator you will provide a customer focused service to the Tenants/House Managers, Area Managers and Surveyors on all property and equipment issues. This role will be working on a hybrid working basis post training but initially will require office based presence during the training weeks. Join us at Greene King the...
-
Helpdesk Administrator
1 week ago
Bury, United Kingdom Owen Daniels Consultancy Full timeOur client stands as a global leader in construction and infrastructure technology that works with government authorities, asset owners, construction companies, and design offices to support their infrastructure projects. They are seeking a Helpdesk Administrator on a permanent basis for their team based in Bury. In this role, you will be responsible for...
-
Helpdesk Co-ordinator
1 week ago
Bury, United Kingdom Detail2Recruitment Full time**Helpdesk Coordinator - Facilities Management - Bury - Up to £27,000** **About the Company** We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Coordinator for their office near Bury in North Manchester to join their expanding service team. **Helpdesk Coordinator - Job Purpose** To proactively manage...
-
Helpdesk Administrator
6 days ago
St. Ives, United Kingdom Thorn Baker Estates Facilities Maintenance. Full time**New Permanent Opportunity - Helpdesk Administrator - Cambridge - £20,000** **What's in it for you?** - £20,000 basic salary - Performance related bonus available each month - 31 days holiday each year - Monday - Friday office hours 8-5 and 9-6 - An opportunity to join a rapidly expanding Facilities Management provider **The role will involve**: -...
-
Helpdesk Team Leader
1 week ago
Bury, United Kingdom D2R Full timeWe are working with a growing UK Wide Facilities Management organisation who are looking for a Helpdesk Team Leader North Manchester and Co-ordinator for their Northern office due to expansion. **Job Purpose** To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce...
-
Helpdesk Administrator
1 week ago
St Helens, United Kingdom HVAC FM Full time**Job Title: Helpdesk Administrator - Shifts** **Location: St Helens - WA12** **Salary: Up to £27,000** **Role Type: Shifts 4 on 4 off - Days / Nights** **Holidays: 25 + 8 Bank Holidays** Our client employs around 30,000 people in the UK and partners with clients in many sectors across business and industry; hotels, restaurants, commercial offices,...
-
Helpdesk Administrator- Mid Shift
1 week ago
Bury St. Edmunds, United Kingdom Greene King Full timeGreene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over...
-
Helpdesk Coordinator
1 week ago
St. Albans, United Kingdom Smart 10 ltd Full timeJob Title: Helpdesk Coordinator **Salary**:£25,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St...
-
Administrator
1 week ago
Bury St. Edmunds, United Kingdom Atalian Servest Full time**Reference: CL/DY/04-10/46/35** **Job Title: Administrator** **Working Hours: Monday to Friday - 09.00 to 17.30 - 37.5 hours per week** **Location: Bury St Edmunds** **Would you be interested to join a leading facilities managementcompany with a reputation for excellence?** Atalian Servest is currently recruiting for an Administrator to join our...
-
Help Desk Administrator
6 days ago
Bury St. Edmunds, United Kingdom Reed Business Support Full time** Helpdesk Administrator** **Bury St Edmunds, Suffolk** **Hybrid working available** **Saturday & Sunday 6-10pm** - Are you looking to join an award-winning organisation, who are now the leading partners in their industry?_ My client based in Bury St Edmunds are looking for a helpdesk administrator to join them on a part time basis, working Saturday and...
-
Construction Helpdesk Team Leader
1 day ago
St Albans, United Kingdom Red Door Recruitment Full timeA well-respected and established company based in St Albans are looking for a Helpdesk Team Leader to join their friendly and close-knit team.This newly developed role reports into the Service Delivery Manager and is required to guide and support the Helpdesk Coordinators with everyday decision making to ensure that contract SLAs are met and internal...
-
Administrator
1 week ago
Bury St. Edmunds, United Kingdom Atalian Servest Full time**Job Reference: /DY/02-11/690/8/PR2** **Job Title: Administrator** **Location: Bury St Edmunds - **_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract: Permanent** **Hours per week: Monday to Friday - 08:00 - 16:30 - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000...
-
National Support Team Administrator
5 days ago
Bury St. Edmunds, United Kingdom Atalian Servest Full time**Reference: /DY/12-07/474/18** **Job Title: National Support Team Administrator** **Salary: Competitive** **Working Hours: Monday to Friday - 09:00 - 17:30 - 37.5 hours per week** **Location: Bury St Edmunds** **Would you be interested to join a leading facilities managementcompany with a reputation for excellence?** Atalian Servest is currently...
-
Helpdesk Despatcher
7 months ago
St Albans, United Kingdom Circle Health Group Full time**Helpdesk Despatcher** **Decontamination - St Albans** **37.5 hours & Permanent** **£23,166 plus benefits** **Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.** **We have an opportunity for a Helpdesk Despatcher to join their team...
-
Helpdesk Despatcher
7 months ago
St Albans, United Kingdom Circle Health Full time**Helpdesk Despatcher** **Decontamination - St Albans** **37.5 hours & Permanent** **£23,166.00 per annum** **Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.** **We have an opportunity for a Helpdesk Despatcher to join their team...
-
Administrator
2 weeks ago
Bury St. Edmunds, United Kingdom Atalian Servest Full time**Job Reference: GRP/DY/02-02/796/RP1** **Job Title: Administrator** **Location: Bury St Edmunds -** **Applicants must have the right to work in the UK** **Salary: Competitive** **Contract: Permanent** **Hours per week: Monday to Friday - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000 passionate, responsive,...
-
Administrator
5 days ago
Bury St. Edmunds, United Kingdom Atalian Servest Full time**Job Reference: GRP/DY/02-02/796/RP2** **Job Title: Administrator** **Location: Bury St Edmunds - **_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract: Permanent** **Hours per week: Monday to Friday - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000 passionate,...
-
National Support Team Administrator
1 week ago
Bury St. Edmunds, United Kingdom Atalian Servest Full time**Job Reference: GRP/DY/02-02/796** **Job Title: National Support Team Administrator** **Location: Bury St Edmunds - **_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract: Permanent** **Hours per week: Monday to Friday - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000...
-
Facilities Administrator
2 weeks ago
St Albans, United Kingdom Skechers Full timeCompany Description A multi-billion-dollar, award-winning global brand, Skechers designs and develops lifestyle and performance product known for style, innovation, quality and comfort. With international business representing more than half of its total sales, Skechers has products available in more than 170 countries and significant opportunities for...