Helpdesk Administrator

2 weeks ago

Bury St Edmunds, United Kingdom Greene King Full time

Company Description

As a Helpdesk Administrator you will provide a customer focused service to the Tenants/House Managers, Area Managers and Surveyors on all property and equipment issues. This role will be working on a hybrid working basis post training but initially will require office based presence during the training weeks. Hours of work will be 9am to 5pm Monday to Friday (36.25 hours a week) with additional hours up for grabs at enhanced rates if required (weekends/evenings).

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Additional Information

**We’re all about rewarding our team’s hard work, that’s why**

You’ll receive a competitive salary, pension contribution as well as:

- ** The chance to further your career across our well-known brands **- as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- ** Discount of 33% for you and 15% for your loved ones on all of our brands** - so you enjoy your favourite food and drink at a discount.
- ** Free employee assistance program** - mental health, well-being, financial, and legal support because you matter
- ** Discount of 50% for you and 25% for your loved ones** at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
- ** Refer a friend - **who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them
- ** Wagestream** - access your wage before payday for when life happens.
- ** Retail discounts** - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more

**Job Description**:
**In your role as a Helpdesk Administrator you will...**
- Deal with all issues efficiently and cost effectively ensuring a high level of customer satisfaction is achieved
- Answer telephone calls from the houses, to ensure maximum first time pick up and effectively question managers to determine service/repair issues, background of problems and necessary response time.
- Supporting colleagues to hit team target of 90% calls answered
- Manage customer expectation, and control business criticality for the business unit
- Effectively manage chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto Pulse system via call notes, to maintain an effective audit trail

**What you’ll bring**
- Customer focused and service quality approach
- Excellent telephone communication skills
- Effective listening and questioning skills
- System skills
- Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines

LI-AC1

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