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Helpdesk Co-ordinator

2 months ago

St Albans, United Kingdom CV-Library Full time

Mane are looking for Helpdesk Co-ordinators to join their client, an ever growing company to support them with their new Facilities contract.

Your working hours will be Monday - Friday 8.30am-5.30pm and you will be based in their beautiful offices in St Albans.

- First point of contact for incoming telephone calls and services requests received by telephone and email.
- Working with GTR Asset Pro live reporting system ensuring all assigned jobs are started and completed within the contract SLA
- Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements
- Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand
- Have a proven track record in Facilities Management within an administration/helpdesk role and a strong CAFM system knowledge
- Attend training and Health and Safety courses from time to time as directed by the Contracts Manager

Required / Skills:

* Good planning and organisation skills and the ability to prioritise own workload efficiently
* Understanding of FM business or the willingness to learn
* Good planning and organisation skills and the ability to prioritise own workload efficiently
* Excellent telephone manner
* Strong communication skills * Working knowledge of MS Office including Excel and Outlook