Helpdesk Administrator

3 weeks ago

St Albans, United Kingdom ISS Facility Services Full time

**Helpdesk Administrator/Scheduler**

**Contract: Professional & Technology Services**

**Location: Hertfordshire**

**Hours of work: 40**

**Contract Type: Permanent**

Join us as a Helpdesk Administrator, where your pivotal role will involve providing top-tier operational support and scheduling services. Your goal is to meet operational objectives and maintain seamless communication with all stakeholders.

You'll be the expert in advanced jeopardy management of Open Work orders, ensuring they progress smoothly and reach closure in adherence to SLAs. Your responsibilities will extend to scheduling within the Security operation when needed.

Your attention to detail and excellent communication skills will be at the heart of our success.

Join our team and be the driving force behind efficient operations and outstanding service delivery.

**Key Responsibilities**
- Scheduling of reactive and Ad-Hoc requests for Security Operations
- Reactive call logging to suppliers including Security Services
- Coordination of faults relating to alarms, access control, CCTV, safe/cage
- PPM management (Intrusion System and CCTV)
- Review reactive and PPM. jobs (ADT)
- Coordination of ADHOC security requests and liaison between stakeholders to ensure appropriate resource is delivered
- Interlink between CBRE Helpdesk for follow up of requests to communicate client expectations on attendance
- Logging and raising all cleaning work orders

**Professional and Personal Competencies/Qualifications**
- 1 years + previous experience at administration level within Cleaning or Security Operations (preferably with Security bias)
- Knowledge of process driven support services
- Excellent written and verbal communication skills
- Excellent interpersonal skills that will allow you to influence and negotiate with suppliers and client stakeholders
- Work collaboratively with others within the function and wider business

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Work Location: In person

Reference ID: 120152

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