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Helpdesk Coordinator
4 months ago
A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office.
The Helpdesk Coordinator Role
The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors.
Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks.
Being the first point of contact on behalf of the business has never been more important. Responsibilities include:
- To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off.
- Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.
- Handle incoming calls and make outgoing calls as required.
- Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required.
- Liaising with wider team members where necessary to ensure the best resolution.
- Completing administration tasks including daily reporting and signing off work.
The Helpdesk Coordinator
Will have -
- Experience with planning and scheduling of engineers.
- Knowledge of facilities maintenance.
- Strong customer service and administration skills.
- Attention to detail.
- Self-motivated, enthusiastic, and professional.
In Return
- 25, ,000
- Company Pension
- Strong Training and development opportunities
- Positive, friendly, and supportive working environment.
- A good work / life balance
- 20 days annual leave + bank holidays (+ additional shut down at Christmas)
- Working Hours: 8:30am-5:30pm
- Company phone & laptop
- Fun, company social days out
If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James.
(phone number removed)
Ref:
Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning
