Helpdesk Administrator

2 weeks ago


St Albans, Hertfordshire, United Kingdom Fawkes & Reece Full time

Location:
St. Albans

Salary:
£27K- £250K per Year

Contract:
Permanent

Type:
Full Time

Reference:
sjsjcb_

Posted:
August 21, 2023

Helpdesk Administrator

St Albans based

Permanent, full time role

Salary £25-27k (negotiable)

Start date ASAP


I am currently working with a large facilities company in the recruiting of a Helpdesk Administrator to join their growing team.


We are ideally looking for someone with previous experience in a similar role within FM, who has experience using systems such as dynamics AX or Concept software.


Responsibilities:

  • Ensuring that sales invoices are raised in a correct and timely manner.
  • Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
  • Raising purchase orders in line with company requirements.
  • Assisting the Contract Manager in the management of WIP and debt.
  • Understanding the contract, including scope and terms & conditions.
  • Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
  • Management of helpdesk and asset management systems (e.g. Concept, Maximo)
  • Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets
  • Assist with monthly Client reporting
  • Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators
  • Achieve results within quality and time restraints.
  • Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
  • Actively participate in a diverse and effective team.
  • Convey messages and ideas clearly and openly. Involve people and influence decisions.


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