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Helpdesk Administrator
2 weeks ago
Location:
St. Albans
Salary:
£27K- £250K per Year
Contract:
Permanent
Type:
Full Time
Reference:
sjsjcb_
Posted:
August 21, 2023
Helpdesk Administrator
St Albans based
Permanent, full time role
Salary £25-27k (negotiable)
Start date ASAP
I am currently working with a large facilities company in the recruiting of a Helpdesk Administrator to join their growing team.
We are ideally looking for someone with previous experience in a similar role within FM, who has experience using systems such as dynamics AX or Concept software.
Responsibilities:
- Ensuring that sales invoices are raised in a correct and timely manner.
- Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
- Raising purchase orders in line with company requirements.
- Assisting the Contract Manager in the management of WIP and debt.
- Understanding the contract, including scope and terms & conditions.
- Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
- Management of helpdesk and asset management systems (e.g. Concept, Maximo)
- Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets
- Assist with monthly Client reporting
- Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators
- Achieve results within quality and time restraints.
- Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
- Actively participate in a diverse and effective team.
- Convey messages and ideas clearly and openly. Involve people and influence decisions.
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