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Customer Advisor

3 months ago

Cheadle, Staffordshire, United Kingdom The AA Full time

This is the job:

Job Title:
The AA Team

Location:
Cheadle

Salary:
£24,500

Bonus:
Average bonus £4000 per year with potential to exceed based on performance

Contract:
Full time - permanent

Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pm

If you're good at what you do, you can work anywhere If you're the best at what you do, you work at The AA.

Interviews are being held from 2nd April - 12th April

Application closing date is 12th April

What will I be doing?:

  • Supporting our customers in a highvolume contact centre via telephone
  • Striving towards sales goals or retaining customers who are coming to the end of their policy.
  • Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call.
  • Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries.
  • Pushing for better by using resources, tools and systems available to offer the best customer outcome.
  • Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.

What will get me there?

  • Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office
  • Get the offer Congratulations, you are hired Make sure you submit your preemployment checks and sign your contract
  • Turn up It's day 1 of training, you're about to start the best step in your career.

We're looking for someone to become:

  • **A motivator
- **you'll be motivated to meet goals and remain determined to achieve
-
A socialiser:you'll adapt your behaviour to develop effective relationships and be energised by social interaction
-
A self-starter:you'll be proactive taking pride and ownership in your work
-
A composed operator:you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively