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Customer Service Representative
2 months ago
About the Role
We are seeking a skilled Customer Service Advisor to join our Operations Collection Team. As a key member of our customer-facing telephony team, you will play a vital role in providing high-quality support to regulated and unregulated customers.
Key Responsibilities
- Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
- Through effective listening and questioning, understand the root cause of a customer's financial situation and work with the customer to find the right solution for their needs
- Resolve customer enquiries to completion, aiming for first contact resolution where appropriate to reach good customer outcomes
- Identify and attempt to resolve potential customer complaints and escalate where appropriate
- Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help
Requirements
- Exceptional customer service and communication skills, with a commitment to minimising customer effort
- An excellent understanding of what a good customer outcome looks like
- An empathetic approach to customers through active listening and effective questioning, coupled with a keen sense of business objectives
- A team player who works collaboratively and flexibly within their own team and the wider operation to achieve business goals
What We Offer
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
About Us
Together Money is committed to building a team that represents a variety of backgrounds, perspectives and skills. We care that you have a great experience with us, and if you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
