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Customer Service Representative
1 month ago
We are seeking a skilled and empathetic Customer Service Advisor to join our Operations Collection Team. As a key member of our team, you will play a vital role in providing exceptional customer service to our regulated and unregulated customers.
Key Responsibilities:- Handle inbound and outbound telephone calls from customers regarding early and/or late stage arrears on regulated and unregulated accounts.
- Utilize effective listening and questioning skills to understand the root cause of a customer's financial situation and work with them to find a suitable solution.
- Resolve customer enquiries to completion, aiming for first contact resolution where possible to achieve good customer outcomes.
- Identify and attempt to resolve potential customer complaints and escalate where necessary.
- Provide support to vulnerable customers, including signposting to relevant organizations.
- Exceptional customer service and communication skills, with a focus on minimizing customer effort.
- A strong understanding of what constitutes a good customer outcome.
- An empathetic approach to customers, coupled with a keen sense of business objectives.
- A team player who can work collaboratively and flexibly within their own team and the wider operation to achieve business goals.
- 26 days holiday, increasing to 30 days with service, plus bank holidays.
- Buy and sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans.
- Ride to work scheme.
- Free local gym access.
- Local bar and restaurant discounts.
Together Money is committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds. We are an equal opportunities employer and are proud to be a workplace that values and celebrates diversity.
