Mortgage Solutions Advisor

1 month ago

Cheadle, Staffordshire, United Kingdom Together. Full time
Company Overview
At Together, we are recognized as the leading experts in property finance, driven by an entrepreneurial spirit. Our team, based in South Manchester, is dedicated to assisting individuals and businesses in achieving their property goals by making finance accessible and effective.

About Us
Founded in 1974, we have grown to a team of over 750 passionate colleagues. We pride ourselves on our straightforward approach to lending, offering a diverse range of mortgage and secured loan products tailored for those often overlooked by traditional lenders.

Our Commitment
Our customers are at the heart of everything we do. We strive to transform challenges into opportunities, helping our clients realize their property ambitions.

Position Overview
As a Mortgage Advisor, your primary responsibility will be to deliver suitable advice in a professional and customer-centric manner, ensuring that customer expectations are met and positive outcomes are achieved.

Key Responsibilities
In this role, you will:
1. Provide exceptional mortgage advisory services, ensuring the most appropriate advice is delivered and a positive customer experience is maintained throughout the process.
2. Serve as a point of escalation for various teams, offering specialized regulated advice when it is in the best interest of the customer.
3. Thoroughly assess and analyze individual customer needs and circumstances to gather the necessary information for suitable recommendations.
4. Evaluate customer documentation, applications, and affordability to ensure compliance with established lending policies and criteria.
5. Consistently deliver high-quality service to all customers, helping them achieve their goals and ensuring a seamless advice and application process that results in favorable outcomes.
6. Engage in continuous professional development within the regulated mortgage market and broader industry to identify when Together's products may not serve the customer's best interests.

Qualifications
Essential:
- CeMAP or an equivalent recognized qualification.
- Proven experience in providing advice within a regulated customer service environment.
- Ability to comprehend, interpret, and communicate complex information, including financial details, to help customers understand the recommendations.
- Excellent compliance record with a thorough understanding of regulatory requirements.
- Strong interpersonal and communication skills.

Additional Information
Benefits:
- 26 days of holiday, with an additional day off for your birthday (increasing with service to 30 days), plus bank holidays.
- Options to buy and sell holidays.
- Discretionary annual bonus.
- Matched pension contributions.
- Life assurance and critical illness cover.
- Health cash plan and private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans and ride-to-work schemes.
- Complimentary local gym access and discounts at local bars/restaurants.

At Together, we embrace diversity and inclusion, proudly maintaining an equal opportunity workplace. We celebrate differences and value our colleagues for who they are. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills. If you require any reasonable adjustments to enhance your experience with us, please let us know, and we will do our utmost to accommodate your needs.

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