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Mortgage Advisor

2 months ago


Cheadle, Staffordshire, United Kingdom Together Full time
About the Role

We are seeking a highly skilled Mortgage Advisor to join our team at Together, a leading property finance expert. As a Mortgage Advisor, you will play a crucial role in delivering exceptional service to our key Mortgage Brokers, building strong relationships, and driving sales.

Key Responsibilities
  • Respond to inbound intermediary telephony enquiries, providing accurate product and criteria information to ensure exceptional customer service.
  • Work closely with Account Managers to drive sales, ensuring KPIs are met, and providing regular feedback on market trends.
  • Identify intermediary needs, clarify information, and provide accurate solutions across all product offerings.
  • Support Account Managers with administrative tasks, including mailboxes and CRM management.
  • Promote a professional image of the company, delivering a positive broker experience throughout the Broker journey.
  • Manage new and existing relationships, promoting company products and services, and immersing yourself in the policies, procedures, and culture of Together.
Requirements
  • Telephone Sales experience with a Mortgage Lender or Mortgage Broker.
  • Experience answering inbound service calls, making outbound calls, and managing inboxes.
  • Exceptional relationship building and communication skills.
  • Strong objection handling and problem-solving skills.
What We Offer
  • 26 days holiday, increasing with service to 30 days, plus bank holidays.
  • Buy and sell holidays.
  • Discretionary annual bonus.
  • Matched pension contribution.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.
  • Free access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free local gym access.
  • Local bar and restaurant discounts.
About Us

Together is a market-leading property finance expert with an entrepreneurial spirit. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills.