Customer Service Representative
2 days ago
About the Role
We are seeking a skilled Customer Service Advisor to join our Operations Collection Team. As a key member of our customer-facing telephony team, you will play a vital role in providing high-quality support to regulated and unregulated customers.
Key Responsibilities
- Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
- Through effective listening and questioning, understand the root cause of a customer's financial situation and work with the customer to find the right solution for their needs
- Resolve customer enquiries to completion, aiming for first contact resolution where appropriate to reach good customer outcomes
- Identify and attempt to resolve potential customer complaints and escalate where appropriate
- Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help
Requirements
- Exceptional customer service and communication skills, with a commitment to minimising customer effort
- An excellent understanding of what a good customer outcome looks like
- An empathetic approach to customers through active listening and effective questioning, coupled with a keen sense of business objectives
- A team player who works collaboratively and flexibly within their own team and the wider operation to achieve business goals
About Us
Together is a market-leading property finance expert with an entrepreneurial spirit. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders.
We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We care that you have a great experience with us at Together, and we're happy to make reasonable adjustments to make your experience easier.
What We Offer
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
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