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Job summary
Are you looking for a new challenge?
Are you people centred and a good communicator?
Are you passionate about delivering positive patient experiences?
If you answered yes to theses questions why not come and join our LivingCare Family where you can shape patient experience and put people at the heart of their own healthcare.
This role is responsible for the administration of post clinic documentation, follow up and patient correspondence in what can be a busy environment.
We want dedicated individuals who are keen to put our patients at the heart of everything we do.- The role is for38 hrs 8am6pm 4 days a week_.
MAIN DUTIES AND RESPONSIBILITIES
- Dealing with NHS patient referrals, enquiries and managing the booking of appointments
- Managing waiting times and escalating where appropriate
- Ensuring delivery of company KPIs
- Making onward referrals where required
- Ensuring excellent customer satisfaction
- Recording customer details on the appropriate database as required
- Ensuring all processes are completed for customers booking appointments with LivingCare
- Keeping track on waiting times and escalating where appropriate
- Any responsibility within the customer service function.
Overview of The LivingCare Group
The LivingCare Group are an employer that recognises the value of our staff team as our key assets and as such we invite you to not only join our business but to join our LivingCare Family.
- NHS discount at a range of shops and restaurants
- Employee of the month rewards
- Parklife discounts (available to staff located in Leeds)
- Cycle 2 Work scheme
- Good value onsite restaurants, nearby shops and gym
- Birthday paid holiday
- Company Events
- We believe in a great and positive worklife balance.
We do this for our staff by offering:
- 27 days minimum holiday plus bank holiday
- Opportunities to work flexibly
- Social events including staff Christmas parties
- Quality working environment
- Bimonthly staff newsletters
Salary:
From £10.42 per hour
Benefits:
- Company events
- Cycle to work scheme
- Free flu jabs
- Onsite parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
