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Client Services Officer

2 months ago

London, Greater London, United Kingdom Market Talent Ltd Full time

We are seeking a client facing banking professional who can speak Urdu/Hindi fluently, for an International Bank based in London.

Requirement will be to have a
minimum years' of banking experience in the UK.


Based in the Head Office, you will be responsible to aid & support the team in an operational capacity by performing day to day banking tasks, as well as provide support to the branch manager & relationship managers in fulfilling their needs & requirements.

In addition to also undertake regulatory action (transactional monitoring) on a daily basis for the branch portfolio.

In addition, provide support and troubleshooting for any operational queries to anyone who requires.

Responsibilities

  • Answering calls for the RM's if they are not available to answer and assisting the client's needs.
  • Renewals, opening, closing, operating a locker.
  • Deposits, withdrawals, ordering liquidity, Cash collection/pick up. End of day cash up procedure to make sure credit/debits are correctly done.
  • Due Diligence performed on cheques received in branch, either in post or in person.
  • Call back processed, relevant RM's to sign off the transfer and then dispatched to remittance.
  • Looking after Moorgate compliance entries and keeping them at absolute minimum with maximum information received from client/RM.
  • CAM account maintenance issues (web login/secure key/dormancy lift/changes to account etc)
  • Treasury front office for deals taking place for clients, back office for time /edeposit issues, new TD's, maturity
  • Onboarding new customers along with the bank's policy with documents / forms required. Core processing of account opening, maintenances and customer instructions. KYC also conducted for all new customers.
  • Maintain the customer service query log / Tracker, update MIS and ad hock data analysis as and when required.

Requirements:

-
Must have atleast a years' of banking experience in the UK
:

  • Customer Service experience (Ideally in the Banking sector, personal banking, essential banking etc.)
-
Must speak Urdu or Hindi or Punjabi fluently
:

  • Ideally hold a degree but not necessary.
-
For more jobs like this, search Market Talent on google - go direct to our website for more live roles and even set up your own job alerts._

Job Types:

Full-time, Permanent

Salary:

Up to £28,000.00 per year

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Work Location:
One location

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