Client Manager

2 months ago

London, Greater London, United Kingdom Mercer Full time

The company: Mercer

Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.

DarwinTM is a market-leading and specialised global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people's lives and the market in which we operate.

The role:

The Darwin Client Management team are responsible for managing, maintaining and enhancing the relationships with our clients, as well as managing any changes to the clients' requirements whilst using the platform and its services.

We are looking for a Client Manager to join this team based within the London or Bristol office.

This role could suit an experienced Account/Client Manager with existing employee benefits or Technology Consulting experience looking for a new opportunity looking after a portfolio of local and international clients.

What can you expect?

  • An excellent opportunity for you to make both a business impact & client impact through exquisite client service
  • To work in a team of like-minded individuals within a department that is passionate about its people and its product;
  • To work across multi-functional teams in different departments.

What you will be rewarded with?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

  • Develop a trusted advisor relationship with multiple people at the client to expand engagement across the client organization.
  • Uncover and understand the clients strategic business objectives, and well as those of individual stakeholders
  • Responsible for a portfolio of clients ensuring their success with Darwin
  • Use measures of a client health to drive insights, to identify and mitigate areas of risk, and to take proactive action
  • Successfully retains a portfolio of clients through contract renewals, maintaining profitability
  • Providing excellent service and being the main point of contact for your client
  • Protecting and retaining your client relationships and existing revenue
  • Working to retention & growth targets and other KPIs (Revenue, Pulse & Retention)
  • Helping to resolve client issues in a timely manner with the help of our internal teams
  • Brings in the Darwin or MMB expert at the right time to maximise the upsell and cross sell opportunities
  • Collaborating with sales, solutions delivery, technology & support departments
  • Maintains all relevant systems such as JIRA, Confluence and Salesforce with up to date information
  • Supports marketing events and communications ensuring our clients are invited to events and webinars and are sent relevant articles and Thought Leadership
  • Recognising client white space and seeking out opportunities
  • Orchestrating and running Business review meetings – seek feedback from clients on what's working well/not
  • Prepares and presents using best practice templates for business review meetings

What you need to have:

  • Experience working in Technology or Employee Benefits industry is preferable
  • Be a natural with clients and be able to quickly build trust with senior stakeholders
  • Strong communications skills, with the ability to have honest conversations.
  • Ability to prioritise
  • Ambitious, driven and self-motivated
  • Confident with well-developed presentation skills

What makes you stand out:

  • A track record of over achieving sales & retention targets
  • Recent experience with owning a portfolio of accounts

About us

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

  • Marketing Manager

    2 months ago

    London, Greater London, United Kingdom Client 5 Full time

    Marketing Manager - Offshore Wind You can be based anywhere in the UK - Occasional Office Visits £55,000 + Private Medical + Strong Pension + More Excellent opportunity for an experienced candidate coming from a marketing background with offshore wind knowledge/experience to make an instant impact in their role while benefitting from working with a highly...

  • Product Manager

    3 days ago

    London, Greater London, United Kingdom Client Server Full time £110,000

    About the RoleWe are seeking an experienced Product Manager to join our team at Client Server, a leading provider of serverless real-time infrastructure for the Internet. As a Product Manager, you will play a key role in leading technology projects on complex APIs and SDKs, working closely with delivery teams, UX, and engineering.Key ResponsibilitiesUtilize...

  • Product Manager

    3 days ago

    London, Greater London, United Kingdom Client Server Full time £110,000

    About the RoleWe are seeking an experienced Product Manager to join our team at Client Server, a leading provider of serverless real-time infrastructure for the Internet. As a Product Manager, you will play a key role in leading technology projects on complex APIs and SDKs, working closely with delivery teams, UX, and engineering.Key ResponsibilitiesUtilize...

  • Senior Developer

    2 weeks ago

    London, Greater London, United Kingdom Client Full time

    Senior Developer 8 month Contract London, Manchester or Bristol Hybrid working (2 days in office) £550pd - £650pd DOE (Inside IR35/Umbrella)Must be eligible for SC Clearance My central government client are looking to recruit a Senior developer on an initial 8 month contract.What you will be doing:As a Domains Team Senior Developer, you'll be...

  • Lead Data Scientist

    2 weeks ago

    London, Greater London, United Kingdom Client Full time

    Lead Data Scientist7 Month initial contractLocation: LondonHybrid remote - 3 days in officeDay Rate: £6000pd - £650pd DOE (Inside IR35/Umbrella)Immediately Available On offer is a fantastic opportunity for a Lead Data Scientist to work within the Public Sector for our Central Government client.IN THIS ROLE YOU WILL BE:Supporting the delivery of the 10-year...

  • Client Manager

    4 weeks ago

    London, Greater London, United Kingdom AON Full time

    Client Manager - Construction Aon is currently recruiting a Client Manager to join the UK Construction projects team, based in London, which forms part of our Global Broking Centre (GBC). The role is accountable for the day to day running of the account (client service) and can include specific objectives for client retention, new existing and new/new...

  • Client Manager

    2 months ago

    London, Greater London, United Kingdom Marsh McLennan Full time

    As a Consultant (Client Manager) in the Global Benefits Management (GBM) team you will manage the global relationship for a range of clients, ensuring delivery against their strategic and tactical goals for benefits regionally or globally. You will be responsible for their insured employee benefits, overseeing the coordination of renewals locally and...

  • Client Manager

    1 month ago

    London, Greater London, United Kingdom Mercer Full time

    Client Manager (Corporate Clients) – London The company: Mercer Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Mercer believes in building brighter futures by redefining the world of work,...

  • Client Manager

    2 months ago

    London, Greater London, United Kingdom Marsh McLennan Full time

    Client Manager – Private Clients – London or Letchworth The company: Marsh CommercialWe are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.The role: Client Manager – Private ClientsWe have a fantastic opportunity for a...

  • Client Manager

    1 day ago

    London, Greater London, United Kingdom dentsu Full time

    Job Title: Client ManagerJob Description:IntroductionDentsu, a leading global media and digital marketing agency, is seeking a skilled professional to join our team in London. As a Client Manager, you will be responsible for managing key client accounts and delivering innovative marketing solutions.The ideal candidate will have experience in media planning...

  • Lead DevOps Engineer

    2 days ago

    London, Greater London, United Kingdom Client Server Full time £120,000

    Cloud DevOps LeadWe are seeking a highly skilled Cloud DevOps Lead to join our team at Client Server. As a Cloud DevOps Lead, you will be responsible for leading DevOps activities for our clients, with a focus on migrating legacy systems to AWS.This is a unique opportunity to work on Greenfield projects for well-known, global clients, and to develop and...

  • Senior DevOps Engineer

    4 days ago

    London, Greater London, United Kingdom Client Server Full time

    Senior DevOps Engineer (AWS Argo CD Kubernetes) OpportunityAre you a seasoned DevOps professional with experience in migrating legacy systems to AWS within a financial services or banking environment?You could be joining a global technology consultancy, in a senior, hands-on role.As a Senior DevOps Engineer, you will work on Greenfield projects for a number...

  • School Caretaker

    1 month ago

    London, Greater London, United Kingdom Client Full time

    School Caretaker Fulham £25,000 to £30,000 DOE + Holiday + Pension Excellent opportunity to join a prestigious and historic establishment with amazing facilities in a stable and secure role with the chance to do additional qualifications and training.This school pride themselves on being a great place to work, with a strong community feel. They are looking...

  • Talent Acquisition Specialist

    2 weeks ago

    London, Greater London, United Kingdom Client Server Full time

    Talent Acquisition Specialist / Technical RecruiterAre you experienced in the field of Technology Recruitment?Join Client Server, a prominent consultancy in technology recruitment. Our unique split-desk model enables us to excel in sourcing outstanding candidates for a wide range of clients, including innovative tech start-ups, software development firms,...

  • Talent Acquisition Specialist

    2 weeks ago

    London, Greater London, United Kingdom Client Server Full time

    Talent Acquisition Specialist / Technical RecruiterAre you experienced in the field of Technology Recruitment?Join Client Server, a prominent technology recruitment consultancy. Our unique split-desk model enables us to excel in sourcing outstanding candidates for a wide range of clients, including innovative tech startups, software development firms, and...

  • Senior Data Engineering Manager

    2 weeks ago

    London, Greater London, United Kingdom client server Full time

    Leadership Opportunity in Data Engineering We are seeking an experienced Data Engineer with proven leadership skills to take on a pivotal role within a prominent financial institution. In this position, you will be responsible for guiding a team of Data Engineers, managing the creation of robust data pipelines, and working closely with the Data Analytics...

  • Senior Data Engineering Manager

    2 weeks ago

    London, Greater London, United Kingdom client server Full time

    Leadership Opportunity in Data Engineering We are seeking an experienced Data Engineer with strong leadership skills to take on a pivotal role within a prominent financial institution. In this position, you will be responsible for guiding a team of Data Engineers, managing the creation of robust data pipelines, and working closely with the Data Analytics...

  • Senior Data Engineering Manager

    2 weeks ago

    London, Greater London, United Kingdom client server Full time

    Leadership Opportunity in Data Engineering We are seeking an experienced Data Engineer with proven leadership skills to take on a pivotal role within a prominent financial institution. This position involves guiding a team of Data Engineers, managing the creation of robust data pipelines, and working closely with the Data Analytics division to produce...

  • Senior Data Engineering Manager

    2 weeks ago

    London, Greater London, United Kingdom client server Full time

    Leadership Opportunity in Data Engineering - Competitive Salary We are seeking an experienced Data Engineer with proven leadership skills to join a prominent financial services firm. In this position, you will guide a team of Data Engineers, manage the creation of efficient data pipelines, and work closely with the Data Analytics division to provide...

  • Senior Data Engineering Manager

    2 weeks ago

    London, Greater London, United Kingdom client server Full time

    Leadership Opportunity in Data Engineering We are seeking an experienced Data Engineer with proven leadership skills to take on a pivotal role within a prominent financial services firm. This position involves overseeing a talented group of Data Engineers, managing the creation of robust data pipelines, and working closely with the Data Analytics division to...