Client Manager

2 months ago

London, Greater London, United Kingdom Marsh McLennan Full time

As a Consultant (Client Manager) in the Global Benefits Management (GBM) team you will manage the global relationship for a range of clients, ensuring delivery against their strategic and tactical goals for benefits regionally or globally. You will be responsible for their insured employee benefits, overseeing the coordination of renewals locally and appointment of Mercer in all mandated locations.

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we're redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.

This role can be based in either our London or Bristol offices.

What's in it for you?

  • To join a truly global organisation that can offer excellent career development opportunities
  • The chance to be involved with a broad range of projects, relating to employee benefits, supporting clients with specific requirements or issues they are experiencing
  • The opportunity to work with global organisations and make a real difference in how they manage and deliver benefits globally
  • Be part of a great team of people, with flexible hybrid working (3 days in the office/ with clients and 2 days from home
  • Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will count on you to

  • Manage a number of client relationships and provide advice with regards to global insured benefits
  • Oversee the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
  • Work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met, fostering a culture of shared responsibility and ownership
  • Liaise directly with senior-level Global Client Managers, as the lead global contact for client deliverables required under the Global Benefits Management appointment
  • Support with the execution of the client's global benefit strategy, including things such as benefit harmonization, minimum standards or global benefit financing
  • Oversee the coordination of local in-country colleagues in their role of local specialist/brokers.
  • Support clients to monitor their employee benefit programs around the world, providing regular reports and updates, to making sure global governance processes are being followed
  • Stay up to date with changes in international employee benefit trends and issues, monitor market developments and consult with clients on these matters
  • Proactively look for opportunities grow client revenue as well as supporting with new business development opportunities

What you need to have:

  • Proven consulting, client management or broking experience, preferably gained from a similar role in a large complex, global organisation
  • Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals
  • Strong client focus with relevant client facing experience
  • Ability to consult, analyse and communicate on insured employee benefit related products
  • Excellent communication skills, both written and verbal, with strong attention to detail
  • Experience in simultaneously managing multiple projects/tasks and have an organised approach, with the ability to prioritize, drive them to conclusion
  • Results-orientated, accustomed at setting high standards and working in a demanding environment
  • Strong self-starter, fast learner, with the ability to work independently or as part of a team

What makes you stand out:

  • Existing international benefits experience, with a working knowledge of international employee benefits (e.g. pension, risk benefits, medical).
  • Have a good understanding of employee benefit risk financing solutions
  • Experience managing benefit renewals in conjunction with Flexible Benefits platform providers
  • Have successful track record of new business development
  • Being fluent in another language

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at "

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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