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Manager International Client Services

2 months ago

London, Greater London, United Kingdom Discover Full time

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

The Manager International Client Services role focuses on managing large merchants like Hotels and Airlines from an operational standpoint. The role holder will be part of the Client Services management function and is accountable of drafting the strategy of the large merchants' team in cooperation with senior management, while directing and supporting a group (3 staff) of specialised technical relationship managers. The role may involve travelling to clients internationally 10/15%.

This is an operational client facing role and not a business delivery role. The role is hybrid and requires attendance to the office in Hammersmith.

Responsibilities

Lead a team of Account Managers who support scheme/payments activities related to large, sometimes global, merchants like airlines, hotel chains, car rental companies, processors and financial institutions operating in the travel industry field. The Account Managers act as trusted partners in providing excellent technical service, project, and consultancy support to a portfolio of high-profile clients across Europe, Middle East, and Africa

Set the team strategy and establish a set of smart goals focused on delivering core business and operational objectives while enabling the team to perform at their best in servicing their clients. Does not take a no as an answer and challenges the status quo to drive improvement and efficiency

Ensure goals and deadlines are met, procedural gaps are addressed, the knowledge base is documented, and functional initiatives are supported to drive results working across multiple geographies and cross functional teams

Drive initiatives focused on improving and resolving technical acceptance issues across large merchants such airlines and hotel chains, leveraging on payment ecosystem expertise, technical knowledge, and solid relationship management skills

Review key metrics and datasets used in the preparation of dashboards to lead regular client facing operational reviews (QBR)

Take the lead on day-to-day client interactions including C-Level stakeholders' engagement. Handle escalated operational queries, liaising with internal technical teams to resolve issues, and ensuring preventative measures are in place to avoid reoccurrence when issues are identified

Plan the delivery of new activities, be hands-on, execution-oriented, willing, and able to drive the progress of existing projects/business initiatives. Provide regular status reports to key stakeholders at all levels

Required Experience:

At a minimum, here's what we need from you:

Bachelor's degree in business, technology, or related field or equivalent working experience in Payments, Technology or Operations

Experienced people leader who is proficient at managing high performing teams and negotiating with internal senior stakeholders

Ability to work independently, focusing on strategic targets, and demonstrating a natural entrepreneurial approach

Extensive knowledge of the payments ecosystem preferably from a payments scheme or Acquiring background

Solid understanding of the travel industry payments ecosystem (Airlines and Hotels)

Experienced leading the operational deliverables of large-scale platform migrations

Proficient in drafting and delivering high standard presentations to clients, peers, and senior management (PowerPoint, Excel, Word)

Preferred Qualifications

If we had our say, we'd also look for:

You are a qualified people leader

You are familiar with analytics platforms and comfortable making data driven decision

You have managed large merchants from an acquirer or scheme perspective

And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.

Application Deadline:The application window for this position is anticipated to close on Jun We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

What are you waiting for? Apply today

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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