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International Client Relations Manager

2 months ago


London, Greater London, United Kingdom MiQ Full time

Position: Account Manager, International

Key Responsibilities

  • Client Engagement:
    • Deliver exceptional and friendly service to all clients
    • Ensure smooth execution of campaign operations
    • Quickly and effectively address client concerns
    • Organize client entertainment activities
    • Facilitate meetings with clients from Germany
  • Campaign Oversight:
    • Pre-Campaign:
      • Quality assurance of pre-campaign documentation
      • Manage the development of creative assets
      • Oversee the trafficking of creative tags
    • Campaign Launch:
      • Request and provide campaign screengrabs
      • Establish client reporting frameworks
      • Monitor campaign pacing and performance metrics
      • Handle post-campaign reporting tasks
    • Administrative Assistance:
      • Manage customer relationship management (CRM) systems
      • Gather purchase order details for client invoicing
      • Reconcile booking discrepancies
      • Resolve queries related to invoices
      • Support operational processes
    • Communication:
      • Engage with clients through various communication channels
      • Present campaign outcomes effectively
      • Identify and communicate campaign-related issues
    • Technical Assistance:
      • Implement tracking technologies
      • Familiarity with Tag Management Systems
      • Troubleshoot campaign-related technical issues
      • Provide training to team members
    Qualifications
    • Proficiency in German
    • At least 2 years of experience in advertising or media agencies
    • Background in client-facing roles
    • Experience in account management
    • Excellent communication abilities
    • Capability to foster relationships
    • Willingness to travel internationally
    Core Values
    • Passion
    • Determination
    • Agility
    • Unity
    • Courage
    Employee Benefits
    • Flexible work arrangements
    • Comprehensive orientation and training programs
    • Opportunities for internal and global mobility
    • Competitive healthcare packages
    • Performance bonuses and incentives
    • Generous paid time off and parental leave
    • Access to employee resource groups