International Client Relationship Manager
3 weeks ago
Position: Account Manager, International
Key Responsibilities
- Client Engagement:
- Deliver exceptional and friendly service to all clients
- Ensure smooth execution of campaign operations
- Address client concerns promptly and effectively
- Organize events for client entertainment
- Facilitate meetings with clients from Germany
- Campaign Oversight:
- Pre-Campaign:
- Quality assurance of pre-campaign documentation
- Manage the creation of creative assets
- Oversee the trafficking of creative tags
- Campaign Launch:
- Request and provide campaign screengrabs
- Establish client reporting mechanisms
- Monitor campaign pacing and performance metrics
- Handle post-campaign reporting
- Administrative Assistance:
- Manage customer relationship management (CRM) systems
- Gather purchase order details for client invoicing
- Reconcile bookings
- Resolve queries related to invoices
- Streamline operational processes
- Communication:
- Engage with clients through various communication channels
- Present campaign results effectively
- Identify and communicate any campaign-related issues
- Technical Assistance:
- Implement tracking technologies
- Possess knowledge of Tag Management Systems
- Troubleshoot campaign-related challenges
- Provide training to team members
- Fluency in German is essential
- At least 2 years of experience in advertising or media agencies
- Proven experience in client-facing roles
- Background in account management
- Excellent communication abilities
- Strong relationship-building skills
- Willingness to travel internationally
- Passion
- Determination
- Agility
- Unity
- Courage
- Flexible hybrid work model
- Comprehensive orientation and training programs
- Opportunities for internal and global mobility
- Competitive healthcare packages
- Performance bonuses and incentives
- Generous annual paid time off and parental leave
- Access to employee resource groups
- Pre-Campaign:
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