Operations Coordinator

1 week ago


Heathrow, United Kingdom Willis Global Ltd Full time

Our client, an industry leading organisation offering award-winning freight forwarding & logistics solutions, is seeking an Operations Coordinator - Exports in the London Heathrow area.


What's On Offer:

  • An opportunity to join an award-winning organisation known as a leader in aerospace logistics, with genuine growth opportunities supported by an award-winning team
  • Salary range: £30k - £35k based on experience
  • Working days: Monday to Friday, Working hours: (Apply online only)


Responsibilities:

Reporting to the AOG Operations Manager, the Operations Coordinator - Exports will handle shipments from start to finish, ensuring top-notch customer service.


Export Processes:

  • Timely response to customer quotation requests and input into the company system
  • Cost-effective dispatch of shipments as per customer instructions
  • Negotiation with suppliers for cost-effective bookings
  • Management of necessary documentation and online forms
  • Ensuring high standard Customs Entries
  • Coordination with Warehouse and Transport Department
  • Organizing direct drives and On Board Couriers


Customer Service:

  • Responsive communication with customers
  • Professional handling of customer inquiries
  • Tracking and responding to shipment queries


Documentation / Administration:

  • Records management in compliance with regulations
  • Closure of files with necessary paperwork
  • Completion of billing within KPI timeframe
  • Maintaining Customer Standing Data
  • Updating comments and actions in the company system


Quotations:

  • Timely response to quotations
  • Completion of quotations through designated software
  • Understanding and meeting customer requirements
  • Analysis of errors to prevent recurrence
  • Collaboration with CS team to secure business


Requirements:

  • Proven experience in export freight forwarding, preferably in aerospace logistics industry
  • CDS and UK Customs law knowledge
  • Cargowise experience is a plus
  • Proficiency in Microsoft suite
  • Dangerous Goods Compliance is advantageous

For more information, contact Willis Global, a leading Recruitment Consultancy for the Supply Chain & Logistics industry



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