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Key Account Manager

4 months ago

Birmingham, Birmingham, United Kingdom BidvestNoonan Full time
About The Role


Do you have the right skills and experience for this role Read on to find out, and make your application.

Key Account Manager
Competitive salary

To oversee, co-ordinate, and support all aspects of a Bus and depot cleaning contract that they are responsible for, reporting to the Key Account Director.

Duties include managing performance, that has a positive impact in achieving key KPI benchmarking scores. Ensuring robust adherence to all contract HSQE requirements.
Continue to innovate and bring new ideas to improve the contract through its life cycle. Use auditing system to provide trend analysis on areas for improvement.

Focus on customer service (both client and public), procurement, full accountability of contract P&L, managing quality and ensuring contract management team deal with all day-to-day operational issues to the client's satisfaction.

Key Accountabilities
Ensure Quality Audits are conducted as per contractual agreement.
Monitor and manage targets set for the Contract Management team.
Ensure training and induction is conducted for all staff.
Ensure site supervision/ management are utilising rollcall system to complete employee wages on time.

Ensure site supervision/ management are utilising rollcall system for the recording, booking and monitoring of all holidays, sickness and absenteeism.

Motivate staff where necessary / possible.
Attend to disciplinary and grievance issues as per the company procedures.
Ensure Health and Safety regulations are adhered to at all times.
Provide regular feedback to line manager
Ensure all accidents / incidents are reported as per company policy and procedure.
Ensure sites have adequate stock levels. Ensure monthly material orders are correct and completed on time.
Conduct on site periodic stock audits.
Ensure stock orders are within budgets.
Ensure wages are within weekly budgets.
Ensure sites are adequately staffed within budget, to meet required standards.
Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
Skills & Experience required
At least three years of cleaning industry experience and management experience.
Experience of managing staff and budgets is essential.
Experience in managing a fleet cleaning contract, with set quality KPI's
Excellent communication skills in English are essential
Driving licence required
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland.

We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity.

At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact