Key Account Manager

6 days ago

Birmingham, Birmingham, United Kingdom Blue Legal Full time

Job Summary:

Blue Legal is seeking a highly skilled Client Relationship Manager to join their team. As a Client Relationship Manager, you will be responsible for managing a portfolio of key client accounts and working closely with client-facing teams to set and achieve objectives.

Key Responsibilities:

  • Act as the account manager for a selected group of key client care accounts.
  • Maintain client service tools for each client and liaise with the client service team.
  • Take lead on calls, identifying arising actions and seeing them through to completion.
  • Identify opportunities to cross-sell across departments and firm-wide.
  • Involvement in client listening activities, to gather feedback and ensure follow-up.
  • Attend client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
  • Conduct quarterly financial analysis of key client accounts and advise fee earners.
  • Monitor client investment for key accounts to ensure ROI.
  • Collaborate with the wider Business Development team to develop compelling tenders for panel appointments for key clients.

Requirements:

  • Previous experience working within a professional services environment.
  • Proven client relationship and business development experience is required.
  • Able to build relationships with fee earners across offices and with the wider Marketing team.

Important Note:

Due to the specific sectors we work in, only candidates with valid work experience in a law firm, accountancy firm, management consultancy, property/construction firm, financial services firm, or a high-profile relevant association or agency will be considered.

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