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Key Account Manager
6 days ago
Job Summary:
Blue Legal is seeking a highly skilled Client Relationship Manager to join their team. As a Client Relationship Manager, you will be responsible for managing a portfolio of key client accounts and working closely with client-facing teams to set and achieve objectives.
Key Responsibilities:
- Act as the account manager for a selected group of key client care accounts.
- Maintain client service tools for each client and liaise with the client service team.
- Take lead on calls, identifying arising actions and seeing them through to completion.
- Identify opportunities to cross-sell across departments and firm-wide.
- Involvement in client listening activities, to gather feedback and ensure follow-up.
- Attend client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
- Conduct quarterly financial analysis of key client accounts and advise fee earners.
- Monitor client investment for key accounts to ensure ROI.
- Collaborate with the wider Business Development team to develop compelling tenders for panel appointments for key clients.
Requirements:
- Previous experience working within a professional services environment.
- Proven client relationship and business development experience is required.
- Able to build relationships with fee earners across offices and with the wider Marketing team.
Important Note:
Due to the specific sectors we work in, only candidates with valid work experience in a law firm, accountancy firm, management consultancy, property/construction firm, financial services firm, or a high-profile relevant association or agency will be considered.
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