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East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and communicative individual to join our team as a Receptionist Perioperative Service. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to patients, visitors, and staff.Key ResponsibilitiesManage the reception desk and front-of-house, greeting...
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East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...
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East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...
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East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and customer-focused Receptionist to join our Perioperative Service team at Queen Victoria Hospital NHS Foundation Trust. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.Key ResponsibilitiesManage...
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Maxillofacial Administrative Coordinator
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East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full timePosition Overview We are looking for dedicated and motivated individuals to deliver comprehensive administrative, organizational, and clerical support within our Maxillofacial Department, assisting our corneal medical secretaries. The ideal candidates will possess a background in medical administration, showcasing proficient computer skills, including swift...
Medical Secretary
3 months ago
Job Summary:
To provide full secretarial and administrative support to the Plastics Department. To work flexibly and sensitively with other disciplines both on and off the QVH site.
To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.To Manage and validate Consultant(s) waiting list. To communicate sensitively and appropriately with patients suffering from serious illness.
Budget Responsibilities:
Assistance in maintaining stationary stock only, by notifying Service Co-ordinators when stocks are low. Key result areas Liaison with Nursing and Diagnostic Imaging support services to MMH and QVH.
Maintain close and collaborative working relationships with the Service Co-ordinator. Work independently and manage own workload. Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals. Deal with correspondence making use of IT, i.e.
e mail, internet and intranet, using initiative and discretion to prioritise. Deal with all telephone calls promptly and courteously with an empathetic approach. Respond sympathetically to individual needs within resources available.
To ensure appropriate risk ratification/priority coding for patients and manage the administration of adding to the wait list and upload to Patient Centre accurately.
To identify patients who have breached on their pathways and require consultant clinical harm review.Type clinic letters from digital dictation to meet clearly defined occupational policies in line with Trust guidelines on response timeframes.
Work independently to defined policies and procedures. Ensure clinic letters are sent out to GP within 7 days of the clinic date.Prioritise results needing urgent attention and chase for results where needed. Co-ordinate and monitor patients that require follow up tests to ensure the tests and results are obtained wherever possible.
Manage accurate audit trail in the patients notes for patients who do not want to follow up with results liaising with the clinician if needed.
Co-ordinate matters arising from clinical appointments and arrange further referrals/ investigations as directed.
This includes liaison with external trusts conducting interventional/diagnostic procedures and the tracking of these patients through their pathway ensuring that interventional/ diagnostic reports are available for Clinicians review prior to or for patient follow-up appointments.
Responding to the requests of the Service Co-ordinator and RTT Tracker regarding RTT18 queries and/ or input clinical outcomes for clinics.
Advise all relevant persons, in writing, of cancellations and alterations to clinics as necessary. Schedule Plastic surgery patients to meet the needs of the service as and when required.Book appointments for patients for the services as required onto Patient Care. Manage patients expectations when booking appointments and advising them of updates. Monitor clinics to ensure that they are fully utilized and ensure full clinics wherever possible.
Monitor and manage patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 8 weeks of referral.
Schedule all diagnostics that are required for each clinic type in a time effective order to ensure the patients receive an excellent service from QVH at MMH.
Ensure there are regular reviews of all the outstanding patients in the service to ensure patients are seen in the timescales allowed.
Support the Service Co-ordinator with gathering monitoring data for the service as required.Create and maintain patient case notes in preparation for outpatient consultation clinics, working closely with medical records departments where necessary.
Ensure patient case notes are stored, tracked and archived according to Trust guidelines. Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures. Arrange for notes/ referrals/ equipment for triage, dictation equipment and clinical supplies to be transported to/ from off-site clinics. Actively participate in Departmental meetings as required.Where required maintain stationery/ equipment stock control for the department. Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service. Assist with the supervision of temporary or new secretaries when covering for holidays and sickness.
Manage a predictable pattern of work alongside responding to unpredictable interruptions from patients, medical staff, and external stakeholders at all times.
Maintain high levels of concentration and attention to detail Follow the QVH Trusts guidelines on confidentiality. Ensure a professional image of QVH and the service