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Csr

3 months ago

Croydon, Greater London, United Kingdom Volvo Truck and Bus South Full time

CSR - Croydon

Monday to Friday covering a rotating shift

- 0600hrs to 1430hrs

- 0930hrs to 1800hrs


An exciting opportunity has arisen to be part of our site in Croydon using your automotive experience achieved in either Commercial or light vehicles.


Are you looking for a role with no 2 days the same? Join our team and be our CSR service advisor.

Use your customer service and admin skills within this role, working within a fast paced environment.

A pivotal role in our service reception at our
Croydon Site. Whilst covering the service reception you will be looking after the customer, acting as one point of contact.

A CSR is involved from the planning stage, on arrival of the customer's vehicle, whilst the vehicle is serviced or repaired, until the vehicle leaves the dealerpoint.

Develop effective customer relationships; proactively promote the services and products available, therefore increasing labour and parts sales.

Main Tasks / Responsibilities / Authorities:Service Reception
:Planning:

  • Speak to customers face-to-face and over the phone.
  • Act as one point of contact for the customer.
  • Confirm details of any planned visits with customers in advance.
  • Plan work in to the workshop schedule.
  • Create job card/repair order for the work to be carried out.
-
On arrival:

  • Greet all customers on arrival at the Dealerpoint in a professional and friendly manner.
  • Clarify for the customer and the workshop the basis for the repair
  • Retail/ Warranty/ Contract.
  • Ensure that all proposed work is correctly specified based on standard IMPACT content, and converted to GDS quotes.
  • Be able to convert GDS quotes into repair orders.
  • Gain formal (written) customer authorisation for quoted work (Retail/ VCM.)
  • Agree timescales for unscheduled work with customers and follow through to completion.
  • Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop.
  • Be able to convert a workshop repair order into a sales invoice.
  • Manage bookings for courtesy cars.

Benefits:

  • 25 days holiday + bank holidays raising to 30 days with service
  • Company pension
  • Healthcare plan with access to dental insurance
  • Many discounts for family and friends

Job Type:
Permanent

Salary:
Up to £29,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Onsite parking
  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location:
In person