Pensions Projects Coordinator

4 days ago

Croydon, Greater London, United Kingdom Isio Full time
About the Role

We are seeking a highly skilled and experienced Project Administrator to support our pension scheme administration service.

This role is specifically designed to support the operational teams in delivering scheme projects alongside business as usual operations.

You will be responsible for supporting the operational teams in the delivery of technical administration projects, without any direct client operational/portfolio responsibilities.

This role is intended to help us quickly adapt and deliver administration projects without diverting resources from existing day-to-day operations.

Key Responsibilities
  • Prioritizing Project and Scheme Work: Ensure delivery in accordance with client Service Level Agreements.
  • Processing Scheme Events and Projects: Process scheme events and projects within targets, ensuring compliance with internal standards and scheme and legislative rules.
  • Peer Reviewing and Checking: Review and check member and scheme events processed by less experienced Administrators to ensure compliance with scheme rules and legislation.
  • Producing Reports and Correspondence: Produce letters, emails, and reports based on set templates, as well as producing bespoke letters, emails, and reports where required.
  • Maintaining a Culture of Excellence: Maintain a culture that reflects Isio's values, with a focus on putting the member at the heart of all activities.
  • Attending Meetings and Providing Support: Attend Trustee or client meetings, as well as internal and external meetings to provide support and guidance on scheme event and project-related administration issues.
  • Staying Up-to-Date with Technical and Scheme Changes: Keep up to date with technical and scheme changes to ensure compliance and delivery of high-quality services.
  • Supporting and Covering Operational Teams: Support and cover the operational teams where necessary, ensuring seamless delivery of services.
  • Identifying and Recording Non-Core Fee Events: Identify and record non-core fee events to ensure accurate billing and financial management.
  • Liaising with Contacts: Liaise with contacts to maintain and build strong client relationships.
Experience and Competencies Required
  • Demonstrable Experience in Administration Services: Demonstrable experience of delivering administration services to Defined Benefit pension schemes.
  • Strong Technical Pensions and Legislative Knowledge: Strong technical pensions and legislative knowledge and understanding.
  • Experience in Third-Party Administration Environment: Experience of working in a third-party administration environment.
  • Strong MS Office Skills: Strong MS office skills.
  • Experience of Interacting with Clients/Trustees: Experience of interacting with clients/trustees would be an advantage.
What We Offer

Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities, and progression through the business.

The variety of work that'll be available to you will enable you to do this.

We also offer:

  • Competitive Remuneration Package: A competitive remuneration package, including a bonus scheme.
  • Defined Contribution Pension Scheme: A defined contribution pension scheme.
  • Life Insurance: Life insurance.
  • Healthcare Benefits: Healthcare benefits.
  • Income Protection Benefits: Income protection benefits.
  • Annual Leave and Bank Holidays: 25 days annual leave (plus bank holidays) as standard, with the option to purchase additional days of holiday.
  • Company Days: Two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas.
  • Corporate Social Responsibility (CSR) Allowance: A CSR allowance.
  • Flexible Working Opportunities: Flexible working opportunities.
  • Flexible Benefits Package: A flexible benefits package.
  • Internal Development Programmes: Internal development programmes, including technical and non-technical training support and mentor programmes.
  • Study Support: Where required, study support including study days, materials, and exam entry support.

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