Operations Manager

2 days ago


Croydon, Greater London, United Kingdom AB Volvo Full time
Operations Controller Job Description

Volvo Truck and Bus is seeking a skilled Operations Controller to join our team. As an Operations Controller, you will play a crucial role in ensuring the seamless coordination and efficiency of our service process.

Main Responsibilities:
  • Manage the GVS process from planning to invoice/claim closure, ensuring that CSR's and Technician Supervisors adhere to the standard OTI process.
  • Monitor and optimize workshop productivity, customer expectations, and job profitability.
  • Lead daily production meetings to plan workload and resources, review issues, and identify solutions.
  • Anticipate production problems and provide active support to handle workload.
  • Monitor staff performance, identify areas for development, and provide training and support as needed.
  • Manage and process productive wage submissions and lost/non-available hours.
  • Assist the Service/Dealerpoint manager in producing the annual business plan.
  • Work in accordance with Volvo Group UK standards of health, safety, quality, and environmental care.
Requirements:
  • Experience in the motor vehicle industry, preferably with a technical background.
  • Full knowledge of VOSA requirements and MOT testers manual.
  • Knowledge of workshop KPIs and leadership skills.
  • City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology.
What We Offer:
  • Company pension.
  • 25 days holiday (rising to 30 days with service) + bank holidays.
  • Healthcare plan with access to dental insurance.
  • Enhanced paternity/maternity leave.
  • Employee discounts on High St Retailers, Gym memberships, travel, hotel, theme parks, and more.


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