Operations Manager
1 month ago
Job Role
As an Operations Manager at Johnsons, you will be responsible for the management of the operational team and ensuring the smooth day-to-day running of the branch. This role requires a strong sense of organisation and attention to detail, as well as excellent communication and leadership skills.
Key Responsibilities
- Agreeing rates and capturing costs
- Raising purchase orders and ensuring compliance with procedures
- Completing sub-contractor labour monitoring forms
- Finding new suppliers and reviewing current suppliers
- Ensuring carton deposits are received
- Completing accruals for review
- Advising on availability and pricing of resources
- Offering advice on delivery of products
- Coordinating day-to-day activities and assigning resources
- Seeking operational efficiencies through effective resource management
- Confirming start times and details of work with clients and operatives
- Completing briefings and debriefings with operatives
- Liaising with warehouse operatives to coordinate activities
- Ensuring employees are trained to deliver excellent service
- Developing employees to meet business requirements
- Leading the team to work together and support each other
- Performance managing the team through regular supervision and assessments
- Dealing with employment relations and referring to HR where necessary
- Championing company policies and procedures
- Ensuring excellent customer service
Additional Responsibilities
- Maintaining observation of vehicles to ensure compliance with transport legislation
- Monitoring driving hours and ensuring colleagues follow company rules and legislation
- Communicating with clients and removal crews to confirm time frames and assign teams
- Coordinating with the Brand Leader to ensure efficient and profitable branch operations
Requirements
- Excellent communication and leadership skills
- Ability to motivate a team and promote team working
- Responsibility for the daily operations diary and allocating resources
- Responsibility for Health & Safety and compliance
- Responsibility for ensuring maximum operating profitability
- Support for business development and client management efforts
- Support for branch administration duties and customer interface
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