Operations Team Supervisor

3 weeks ago


Croydon, Greater London, United Kingdom Isio Group Full time
Job Description

Job Title: Central Services Team Lead

Job Summary:

We are seeking a highly skilled and experienced Central Services Team Lead to support our pension administration service. This role is specifically intended to support the administration teams in delivering business-as-usual (BAU) services.

Key Responsibilities:

  • Support the Central Team Manager in managing and developing a team who offer first-line in-bound call support and complete all non-technical pension administration work.
  • Manage the provision of first line call support for dedicated scheme helplines, freephone and general lines.
  • Prioritize work to ensure delivery of member events to a high standard and in accordance with client Service Level Agreements.
  • Performance management, supervision, training and development of Central Team administrators.
  • Attend internal and external meetings to provide support and guidance on operational related administration issues.
  • Support and cover the operational teams where necessary.
  • Support the Central Team Manager.
  • Participate in ad-hoc administration projects/exercises.

Requirements:

  • GCSE English and mathematics, or equivalent (A-C).
  • Excellent MS office skills.
  • Contact or call centre team management experience.
  • Experience in a third-party pensions administration environment.

What We Offer:

  • A competitive remuneration package, including a bonus scheme.
  • A defined contribution pension scheme.
  • Life insurance.
  • 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday.
  • Corporate Social Responsibility (CSR) allowance.
  • Flexible working opportunities.
  • A flexible benefits package.
  • Internal development programmes including (technical and non-technical) training support and mentor programmes.
  • Where required study support including study days, materials and exam entry support.

About Us:

Isio is a leading provider of pensions, investment, benefits and wealth services. We are committed to delivering greater financial confidence for everyone. Our team is built by challengers, innovators and forward-thinkers, grounded around a vision that strives to deliver greater financial confidence for everyone.

We are committed to equality, diversity and inclusion – bringing your whole self to work every day. We have hubs across the UK and many of our roles are flexible in location to help create a work-life balance that works for you.


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