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Senior Pensions Administrator

2 months ago

Croydon, Greater London, United Kingdom Isio Full time
About the Role

We are seeking a highly skilled Senior Pensions Administrator to join our team at Isio. As a key member of our Pensions Administration Team, you will be responsible for delivering high-quality administration services to our clients and their members.

Key Responsibilities
  • Manage a portfolio of pension scheme clients, ensuring delivery of services in accordance with client Service Level Agreements.
  • Process member events within deadlines, adhering to Isio's standards, scheme rules, and legislation.
  • Peer review and check work to ensure it meets high standards and complies with scheme rules and legislation.
  • Communicate effectively with members, trustees, and other third parties.
  • Provide support and share knowledge across the team.
  • Maintain a culture that reflects Isio's behaviours and values, prioritizing our people and members.
  • Attend and present at internal and external meetings, including Trustee and/or client meetings.
  • Stay up-to-date with changes impacting your portfolio or schemes.
  • Take ownership of ad-hoc projects, ensuring timely completion and high-quality results.
  • Identify non-core fee projects and raise them with clients in a timely manner.
  • Exhibit a positive and professional attitude, building strong relationships with colleagues and clients.
Requirements
  • Experience in delivering administration services to Defined Benefit pension schemes.
  • Excellent customer service focus, with the ability to assess client needs, build relationships, and manage expectations.
  • Strong communication skills, with the ability to present administration reports and communicate with clients/trustees.
  • Experience in managing, mentoring, and developing teams.
  • Demonstrated commitment to Isio's Core Purpose: Power in Partnership, Future Focus, Strength in Difference, and People First.
What We Offer
  • A competitive remuneration package, including a discretionary bonus scheme.
  • A defined contribution pension scheme.
  • Life insurance.
  • Healthcare benefits.
  • Income protection.
  • 25 days annual leave, plus bank holidays and two 'Company' days.
  • Corporate Social Responsibility (CSR) allowance.
  • Flexible working.
  • A flexible benefits package.
  • Development programmes, including technical and non-technical training support and mentor programmes.
  • Study support, including materials, exam fees, and study days.

Isio is an equal opportunities employer and welcomes applications from all suitably qualified candidates.