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Patient Access Officer
3 months ago
Exciting new opportunities have arisen to work within the Trauma and Orthopaedics department at Guy's and St Thomas NHS Foundation Trust.
The department is responsible for secretarial service to all our consultants on both the elective service at Guy's Hospital and the Fracture Clinic service at St Thomas' Hospital.
The 2 roles are full-time:
- Patient Access Coordinator Inpatients Guys (Permanent)
- Patient Access Co-Ordinator Fracture Clinic ST Thomas' Hospital (Permanent)
We are looking for dedicated and enthusiastic individuals with good organisational skills and excellent attention to detail.
You must be a team player with the ability to problem solve and work independently.
Experience within the NHS is not essential and the role offers training and support with good opportunities for development.
You will work closely with Assistant Service Manager and Deputy Service Manager and will be supported by a helpful and compassionate leadership team.
Patient Access Cordinator:
The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.
The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Depending on the requirements of the speciality, the post holder will need to cover the service on a rotation during operational hours, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality.
This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.
Associate Medical Secretary:
Responsible for providing an efficient, high quality secretarial support to one or more consultants and clinical teams within the department under the line management of the Medical Secretary Team Lead.
This will include ensuring that all daily secretarial tasks are undertaken, assisting with the organisation of the consultants' workload and communicating appointments and admission related information to patients/carers in a friendly and reassuring way.
The orthopaedic department is rapidly growing into one of London's largest orthopaedic services providing specialist tertiary interest in: Lower limb and Upper limb revision arthroplasty, surgery for young adult hip disorders, foot and ankle surgery, hand and wrist surgery, spinal surgery and patients with complex co-morbidities such as haemophilia and sickle cell disease.
We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease.
Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres.In partnership with King's College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days befo
