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Patient Access Officer

2 months ago


London, Greater London, United Kingdom London Bridge Hospital Full time

Delivering Exceptional Patient Care

We are seeking a highly skilled and compassionate Patient Access Officer to join our team at London Bridge Hospital. As a key member of our Patient Access department, you will play a vital role in ensuring a seamless patient journey, providing a high level of customer care and administrative support to our patients and internal stakeholders.

Key Responsibilities:

  • Provide a warm and welcoming greeting to patients and visitors, ensuring a positive first impression of our hospital.
  • Communicate efficiently and professionally with internal and external stakeholders, responding to queries and requests in a timely and courteous manner.
  • Maintain accurate and up-to-date information on our hospital database, ensuring that patient records are complete and accurate.
  • Pre-register or register patients onto our databases, ensuring that all relevant documentation is completed and signed.
  • Manage patient waiting areas, ensuring that our service runs smoothly and efficiently.
  • Coordinate and facilitate patient bookings, ensuring that all necessary arrangements are made.

Requirements:

  • Previous administrative experience in a client-facing role, with excellent customer care skills and a strong attention to detail.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with patients, colleagues and external stakeholders.
  • Computer literacy, including Microsoft Office - Excel, with the ability to learn new systems and software.

Why Join Our Team?

At London Bridge Hospital, we are committed to delivering exceptional patient care and providing a supportive and inclusive work environment. As a Patient Access Officer, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and make a real difference in the lives of our patients.

Benefits:

  • Competitive salary and benefits package, including private healthcare insurance and pension scheme.
  • Opportunities for career progression and professional development.
  • A supportive and inclusive work environment, with a focus on employee wellbeing.

Diversity and Inclusion:

We are an equal opportunities employer, committed to creating a diverse and inclusive work environment. We welcome applications from candidates from all backgrounds and encourage you to join our team.