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Patient Access Officer

2 months ago

London, Greater London, United Kingdom London Bridge Hospital Full time
Job Title: Patient Access Officer

We are seeking a highly organized and customer-focused Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities:
  • Provide a warm and welcoming greeting to patients and visitors
  • Communicate efficiently and professionally with internal and external stakeholders
  • Maintain accurate and up-to-date information on our hospital database
  • Pre-register or register patients onto our databases
  • Ensure all relevant patient documents are signed and scanned to patient accounts
  • Respond to telephone, written, and face-to-face queries
  • Manage patient waiting areas to ensure a smooth service
  • Coordinate and facilitate patient bookings
Requirements:
  • Previous administrative experience in a client-facing role
  • Excellent customer care skills
  • Accuracy and attention to detail
  • Computer literacy, including Microsoft Office - Excel
  • Excellent verbal and written communication skills
Why Work with Us?

At London Bridge Hospital, we are committed to delivering exceptional patient care and improving lives every day. As a Patient Access Officer, you will be part of a dynamic team that values diversity, equity, and inclusion. We offer a range of benefits, including 25 days' holiday, private healthcare insurance, and a comprehensive pension scheme.