Patient Access Officer

4 days ago


London, Greater London, United Kingdom London Bridge Hospital Full time
Job Title: Patient Access Officer

We are seeking a highly organized and customer-focused Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities:
  • Provide a comprehensive range of administrative services to consultants and other third parties to facilitate a seamless patient pathway.
  • Communicate efficiently and professionally with internal and external stakeholders to ensure accurate and up-to-date information on the hospital database.
  • Formally pre-register or register all patients onto HCA databases and ensure all relevant patient documents are signed and scanned to the patient accounts.
  • Respond to telephone, written, and face-to-face queries and respond promptly to any patient/third-party requests.
  • Manage patient waiting areas to ensure the Patient Access Service runs smoothly and coordinate and facilitate all patient bookings where applicable.
Requirements:
  • Previous administrative experience in a client/customer-facing role.
  • Excellent customer care skills and accuracy and attention to detail.
  • Computer literacy including Microsoft Office – Excel.
  • Excellent verbal and written communication skills.
Why HCA UK?

As a Patient Access Officer at HCA UK, you will be part of a large multisite, established healthcare group that prioritizes both your mental and physical wellbeing. We offer a host of flexible benefits that reflect the invaluable contribution you make every day, including:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
  • Private Healthcare Insurance for treatment at our leading hospitals.
  • Private pension contribution which increases with length of service.
  • Season Ticket Loan and Cycle to Work scheme.
  • Group Life Assurance from day one.
  • Critical illness cover.
  • Enhanced Maternity and Paternity pay.
  • Corporate staff discount for all facilities including Maternity packages at The Portland.
  • Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
  • Discounts with over 800 major retailers.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.



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