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Customer Care Administrator
3 months ago
Vent Engineering are seeking an experienced administrator to work within our Customer Care team at our offices in Poole. The ideal candidate will have experience in a similar role.
Experience of working within a team as well as independently in a busy office environment is also required along with the ability to make decisions whilst working under pressure. Key Responsibilities- Respond to customers queries via the telephone and email
- Liaise with the Sales, Accounts and Warehouse team
- Ensure the customer is kept up to date
- Process sales returns on our accounting software, Sage 200
- Organise and quote for the repair of warranty repair items
- Liaise with suppliers regarding the return goods as required
- Regular stock counts to ensure 'physical' returns stock matches with the 'system' returns stock
- To process stock adjustments in line with company procedures
- To process stock transfers in line with company procedures
- Other ad hoc duties as required
- Previous experience in a customer services/complaint handling role is essential
- Strong communication skills and the ability to liaise confidently with colleagues and customers
- A calm disposition with the ability to handle difficult situations in a constructive manner
- Ability to prioritise workload daily
- Organised with a high attention to detail
