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Administrative Assistant

2 months ago

Poole, Poole, United Kingdom Hartford Care Full time

Job Summary

This is a part-time position with a fixed working schedule: 9:00 AM to 5:00 PM every Thursday, Saturday, and Sunday.

The Role

As an Administrative Assistant, you will act as the first point of contact for all visitors to the home, perform general reception and administrative duties within the home, provide support primarily to the Home Manager, and work together as a team to create a happy and caring atmosphere.

Whether you are liaising with a potential applicant to arrange an interview, updating training records on our internal systems, transcribing minutes of a meeting from a Dictaphone, delivering a newspaper to one of our residents, or welcoming a family carer into the home, you will do so with care at the heart of everything you do.

Key Responsibilities

  • Provide exceptional customer service and support to residents, families, and visitors.
  • Perform general reception and administrative duties, including answering phone calls, responding to emails, and managing correspondence.
  • Provide administrative support to the Home Manager, including updating records, preparing reports, and coordinating meetings.
  • Work collaboratively as part of a team to achieve goals and objectives.
  • Develop and maintain effective relationships with residents, families, and colleagues.
  • Stay up-to-date with company policies and procedures, and ensure compliance with regulatory requirements.

Requirements

Essential:

  • A compassionate and caring nature.
  • Excellent communication skills and ability to use IT systems (including knowledge of Microsoft Word, Excel, and Outlook).
  • Good telephone manner.
  • Strong organisation and planning skills.
  • Able to work on own initiative as well as part of a team.
  • A flexible approach to working hours.

This position is subject to an Enhanced Disclosure and Barring Service (DBS) check.