Customer Care Advisor
2 weeks ago
Take a leap in your career and join our exciting Pet Food business in the heart of Staffordshire.
We are looking for
Customer Care Advisors to join our team and be at the forefront of our next phase of growth which will see us accelerate in the pet food industry.
Primary duties of the role will cover all areas of Customer Service to ensure the smooth running of our business.
- Checking orders, ensuring accurate information is fed through to Operations
- Manage all changes and variations to existing orders and determine charges
- Taking ownership and supporting customers with any delivery queries that may arise
- Providing nutritional advice to customers where appropriate in line with company guidelines
- Investigating and resolving customer queries to maintain the company brand reputation
- Other general administrative tasks as required
- Meet any individual and team targets set
- Technical assistance and phone support for both internal and external customers
- Respond to and manage customer issues
- Collaboration with all teams across the business
Key skills required for the role:
- Experience within a customer service or sales support environment is essential
- Excellent listening and speaking skillsGood people skills
- Ability to understand and empathise with customers
- Ability to communicate clearly and positively with customers
- Excellent grammar, spelling, punctuation and computer literacy
- Strong knowledge of Microsoft Word and Excel
- Quality focus and excellent attention to detail
- Maintaining accurate records of customer interactions
- Company laptop provided for work on and offsite
- Business mileage covered when travelling to appointments/events
- A standard holiday allowance of 28 days, including bank holidays with additional leave during the Christmas holidays
- Employee discounts
- Onsite parking
- Wellbeing programme
Job Types:
Full-time, Permanent
Salary:
£21,255.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Health & wellbeing programme
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location:
In person
Reference ID:
CS040823
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