Sales And Customer Service Advisor
1 week ago
Sales And Customer Service Advisor
Company: Amplifon
Location: Islington
Working Hours: Mon-Thur (am - pm)
Salary: £, + Variable commission scheme
A Career to Be Proud Of...
We're on the lookout for a Sales and Customer Service Advisor to join our team at the Islington branch. Your main tasks will include managing the diary for the Audiologist, making customer calls, and ensuring everyone who walks into our store feels welcomed.
By working with us, you not only carry out your daily responsibilities but also get the chance to earn commission. You'll be part of a tight-knit global team that provides top-notch training and even opens doors to international prospects.
Our Sales And Customer Service Advisors play a crucial role in our Amplifon family, maintaining high standards of care and communication, and supporting our audiologists effectively.
Don't fret if you don't tick off all the boxes in the experience checklist below – we value the right attitude above all for this position.
What you'll be doing...
- Manage the diary meticulously, ensuring a balanced mix of sales and service appointments for both new and existing customers.
- Spot appointment opportunities in the customer database to boost clinic performance with minimal oversight.
- Personalize welcome calls for new and existing customers to drive revenue.
- Help generate revenue by scheduling prompt appointments, promoting add-on products where beneficial.
- Build and maintain customer relationships, offering suitable promotions and hearing solutions.
- Maintain the store appearance as per Amplifon standards, including visual merchandising and stock management.
- Keep stock levels optimal to meet customer demands.
What we're looking for?
The ideal candidate will show unwavering customer dedication, being a true advocate for people to ensure the clinic's success and customer needs are always fulfilled.
You should also have:
- Basic computer skills, familiarity with Outlook and internal databases preferred.
- Sales acumen to help audiologists meet targets.
- A proactive attitude, ready to adapt to changes positively.
- Ability to build strong relationships with colleagues.
- Self-motivation and problem-solving skills.
- Firm grasp of Amplifon's vision and values.
- Excellent organizational and prioritization abilities.
As you start in this role, Amplifon provides growth opportunities for more senior positions within the company.
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