Customer Service Advisor

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Stirland Associates Full time
Customer Service Advisor - Permanent

Alternating shifts:


Monday to Friday - 8am - 430pm and 1030am - 7pm with two Saturdays per month 9am - 5pm (Time of in the week) Shifts are set a minimum of 1 month in advance.


Introduction of the company:


Stirland Associates are recruiting on behalf of a one of the UK's leading independant national provider of home and boiler cover plans and they are looking to expand their teams of Customer Service Advisors.


Purpose of the role:
Working within a busy team and proactively building relationships and resolving enquiries from customers.

Main duties and responsibilities:

  • Answering incoming customer calls and resolving customer service tickets professionally.
  • Meeting clear KPI's
  • Liasing with engineers and key suppliers to arrange and manage home repairs.
  • Appriving repair costs with engineers within the terms of our service agreement
  • Talking through the benefits of products and onboarding new customers over the phone via the website
  • Assisting with customer renewals and maximising retention rates
  • Correctly record all customer dissatisfactions and complaints at first contact where possible.
  • Ongoing mentoring and training of new advisors and sharing best practice.
  • Following full compliance with GDPR and DPA whilst delivering on customer promise.

Company Benefits:

  • Recreational break room and free tea and coffee
  • 28 Days holiday plus additional days with length of service every year.
  • Free onsite parking
  • Pension scheme
  • Initial training to carry out your new role and investment with on the job training and support
  • Office fun days and events
  • Potential to develop
  • Friendly family atmosphere with a great working environment and recognition for doing a great job

Skills and Attributes:

  • Excellent communicator with good listening skills
  • Attention to detail
  • Proficiant in IT
  • Experience in Customer service would be beneficial but not essential.

Job Types:
Full-time, Permanent

Salary:
£20,592.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • StokeonTrent, ST7 1NE: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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