Customer Service Advisor
1 week ago
Customer Service Advisor contract to start ASAP.
Monday to Friday
09:00-17:00
What is the Job?
- To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and onestop shop service.
- To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service.
- To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.
- Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements.
- To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry.
- To operate all relevant equipment in order to support and process the customer enquiry.
What are the requirements?
- Flexible to working hours in order to meet demands of the service.
- Good communication skills.
- Good listening skills and attention to detail.
- Must be flexible and adaptable to the changing demands of the working environment.
- Must demonstrate an organised and methodical approach to work in a fast paced, demanding environment.
- Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care.
- Strong interpersonal skills and ability to deal with complex and diverse customer enquiries.
Job Types:
Full-time, Temporary contract
Salary:
£11.50 per hour
Schedule:
- Monday to Friday
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