Customer Service Advisor

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom Teqniq Limited Full time
Full-time (37 hours per week)
Customer Service Advisor contract to start ASAP.

Monday to Friday

09:00-17:00

What is the Job?

  • To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and onestop shop service.
  • To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service.
  • To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.
  • Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements.
  • To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry.
  • To operate all relevant equipment in order to support and process the customer enquiry.

What are the requirements?

  • Flexible to working hours in order to meet demands of the service.
  • Good communication skills.
  • Good listening skills and attention to detail.
  • Must be flexible and adaptable to the changing demands of the working environment.
  • Must demonstrate an organised and methodical approach to work in a fast paced, demanding environment.
  • Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care.
  • Strong interpersonal skills and ability to deal with complex and diverse customer enquiries.
TEQ-0423-SOT CSTMRSRVCEADVSR

Job Types:
Full-time, Temporary contract

Salary:
£11.50 per hour

Schedule:

  • Monday to Friday


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