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Customer Service Advisor
3 months ago
Customer Service Advisor 9am-5pm + On call (1 evening per week & 1 weekend per month from home)
Irlam Associates proudly present an exciting opportunity with one of the UK's leading same day courier services, as they seek a Customer Support member to enhance their successful team.
This position offers an entry-level experience where your duties include managing customer orders, addressing inquiries, and delivering top-notch service.
Key Responsibilities:
- Handling outbound and inbound customer communications via calls and emails.
- Tracking delivery records from drivers.
- Engaging customers to drive ongoing revenue.
- Responding to inquiries about services and pricing.
- Detailing service offerings and pricing structures.
- Negotiating pricing for optimal margins.
- Ensuring prompt follow-ups on customer inquiries.
- Collaborating with branches and suppliers to secure competitive prices.
- Cultivating enduring customer relationships.
- Accurately inputting customer data and order information into the system.
- Providing attentive customer care through regular contact, feedback gathering, and performance monitoring.
- Resolving customer concerns effectively.
Key Skills:
- Prior experience in customer service and administration.
- Familiarity with sales procedures and customer service expertise.
- Exceptional communication skills with a focus on top-tier service and relationship establishment.
- Effective interpersonal abilities and strong organizational skills for efficient planning and prioritization.
- Proficiency in Microsoft Office, Word, Excel, and CRM systems.
This role presents a remarkable chance to join a rapidly expanding industry giant in a pivotal capacity, opening doors for career progression and personal growth.
