Customer Care Advisor

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Peak Pursuits Full time

Salary:
£9.90 per hour - Starting May 2023

Contract type:
Seasonal (see below)

Place of work:
Underbank Activity Centre

Probation Period: 3 months

Reporting to:
Centre Manager

Duties and Responsibilities:

  • Process a high volume of product orders
  • Support sales and customer care team with general operations and help reach the team's objectives
  • Taking phone calls from a variety of stakeholders, effectively dealing with their enquires
  • Communicate internal feedback from customers
  • Accurately take enquiries for large or bespoke activity groups
  • Process new and/or amendments to bookings whilst accurately adjusting availability
  • Respond to online enquiries
  • Complete weekly reporting
  • Answer queries from clients regarding products and services
  • Manage customer journey before and after the event including before their visit to agree on programme/activities with support from the centre team and rebooking for the following year
  • Create quotes
  • Attend and support open days
  • Visiting schools/companies to collect relevant data for marketing and delivery of physical packs/information
  • Create a waiting list and manage additional sessions
  • Attend weekly sales meetings at the agreed location with the team
  • Working location may vary from remote, hot desk at a site and reception at centre
  • Deal with complaints initially and pass them over to a manager if not resolved
  • Process cash/card takings in centre
  • Working with the centre manager, creating relevant cost and booking enquiries based on availability
  • Reception cover onsite at activity centres, selling refreshments, takings bookings and payment, facetoface customer contact, answering centre phones and supporting centre manager with client contact prior to their visits

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