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Senior Facilities Manager

3 months ago


London, Greater London, United Kingdom CBRE Enterprise EMEA Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Senior Facilities Manager to join the team located in the UK.

The successful candidate will have day to day management of a group of locations for one of our Global Clients, and be responsible for delivery of contractual obligations onsite, task and people management, budget control, service delivery and customer satisfaction.

Managing local client and CBRE budgets and report any out-of-line situations
Overall operational management within the designated scope for client sites under CBRE facilities management.
Lead CBRE team and Specialist Sub Contractors to deliver contracted scope of works onsite
Ensure Client satisfaction by being responsible for achieving client KPIs and driving acceptable service delivery performance
Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery upon request
Maintain a motivated team by management and personal development of all local based staff
Performance Management
Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas
Development and implementation of Customer Service strategy for location
Close liaison with Central support team to promote a consistent professional image of CBRE image and brand
Support Completion of client monthly report
Manage resources both human and technical to maximise quality of services delivered
Previous operations experience of facilities management or service delivery (possible specialist areas such as M&E, catering, security and cleaning)
PC Literate - MS Office, other systems as required (eg work order, financial, project etc)