Customer Success Manager

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Hays Specialist Recruitment Limited Full time
Customer Success Manager

Your new company

Your new role

Your primary purpose is to support customers by building healthy and sustainable relationships so that when they join this company, they derive value.

You will be the face of the business, ensuring customer retention, driving engagement, delivering value andsecuring renewals. You will also have a Customer Success Executive reporting to you.

Your Core Activities include:

  • Gain unique insights as to how our customers are using the business and capture feedback to help inform our product development.
  • Deliver monthly reporting on customers issues/ challenges that can be fed back into our product roadmap.
  • Manage customer renewals from initial conversations through to proposal
  • You should identify opportunities for upsell (Contract length/Package type)
  • Managing projects such as managing quarantines and supporting our framework filtering functionality.

What you'll need to succeed:

  • 3+ years Customer Success experience
  • Evidence of previous success and clear strategy as to how to build effective relationships
  • Organisational skills
  • Exceptional communication skills, both oral and written
  • Emotional intelligence with excellent listening skills
  • Computer skills inc. MS Office suite
  • Selfmotivated with a drive to succeed
  • Being inquisitive
  • Ability to work within a team
  • CRM system experience
  • Project coordination skills
  • Customer service experience
  • Understanding of the Public Sector

What you'll get in return
This company offers hybrid working, with a minimum of 1 day per week in the office.

A fantastic and achievable bonus and commission scheme which can see you earning anywhere between £50k - £60k per annum.

A clear growth plan and ongoing support to ensure yourcareer flourishes.

What you need to do now

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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