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Customer Service Advisor
3 months ago
We promote a work life balance and are happy to talk flexible working, including some home working shifts (at least 3 days a week office based).
Curo, a leading housing association in Bath, are recruiting a Customer Service Advisor to be the first point of contact for Curo's customers.
This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in people's lives, within a great family environment.
Why join Curo?
At Curo, we're not just about providing housing—we're about building futures.
We believe our colleagues are the cornerstone of our success, and we're committed to ensuring each one has the opportunity to grow, learn, and advance.
With our forward-thinking strategy, we're constantly exploring a wide range of dynamic projects and career progression opportunities designed to inspire and engage.
We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.
Whether you're looking to make a difference in the community, develop your skills, or take your career to the next level, Curo is the place where your ambitions become achievements.
What you'll be doing
As our Customer Service Advisor, you will be part of a caring, supportive, team environment, focused on helping our customers solve their problems.
- Taking inbound calls, whatsapp, txt, social media
- Helping to resolve queries at first point of contact
- Actively listening and instructing our departments to schedule visits
- Organising relevant follow up calls.
- Updating systems and general data entry
About the team
In the Customer Contact Team, we work in a lively and fast-paced environment.
After thorough training, your success will be measured by the quality and quantity of your work and how you engage with our customers.
Each day, you'll assist a diverse range of people with various home-related issues. This is a busy role with some complex elements. It can be challenging at times, but it's also very rewarding to help resolve customer queries.More about you
Based in our Bath offices, the successful Customer Service Advisor will have a background of:
- Customer Service and evidence of problem solving
- Use of IT systems
- High levels of communication with first point of contact experience
At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same
What you'll get in return
We think you'll have a job that makes you feel good about what you're doing and help us to make a difference to our customers' lives every day.
- 34 days annual leave including bank holidays (rising to 37 days after 3 years' service).
- An additional day's leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual 'Homes for Good' Reward.
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- Employee Assistance Programme (EAP) providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.
At this time, we're not seeking assistance from recruitment agencies, so please do not call us.
If we happen to receive any CVs from recruitment agencies, they will be treated the same as our internal submissions, and we won't be liable for any fees.
Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future.We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.
Our values are at the core of how we work.We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.
We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Com