Customer Retention Manager

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Context Recruitment Full time

Customer Retention Manager

Exciting opportunity for an experienced professional to join a top Telecommunications Provider on a permanent basis.

This company is on a consistent growth trajectory, organically and through acquisitions.

  • Key Responsibilities:
  • Be the customer advocate, understanding their needs and expectations.
  • Devise effective retention strategies using data insights.
  • Analyze churn patterns and address attrition risks.
  • Lead and motivate the team to meet retention goals.
  • Create initiatives to win back customers.
  • Collaborate with various departments to streamline efforts.
  • Monitor important KPIs for retention and satisfaction.
  • Stay updated on industry trends and implement best practices.
  • Requirements:
  • Proven experience in customer retention, preferably in telecom.
  • Strong analytical skills for deriving insights from data.
  • Inspire and empower the team towards success.
  • Excellent communication skills, both written and verbal.
  • Effective problem-solving abilities.
  • Passionate about delivering outstanding customer experiences.
  • Hybrid work model with offices in Bath.
  • Salary up to 45k based on experience.


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